Privacy Policy

Welcome to XeroWP. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WordPress hosting and management platform.

By using XeroWP, you agree to the collection and use of information in accordance with this policy.

We use the collected information for various purposes, including:

• Providing, maintaining, and improving our services
• Processing your transactions and managing your account
• Sending administrative information, updates, and security alerts
• Responding to your inquiries and providing customer support
• Monitoring and analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms
• Sending promotional communications (with your consent)

We may share your information in the following situations:

• Service Providers: We share data with third-party service providers who perform services on our behalf, such as payment processing, data storage, and analytics.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Docker-based isolated environments for each site
• Regular security audits and updates
• Automated backups and disaster recovery procedures
• Access controls and authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your account is closed or your data is no longer needed, we will securely delete or anonymize it.

Backup data may be retained for up to 30 days after deletion for recovery purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw your consent at any time where we rely on consent

To exercise these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

If you have any questions about this Privacy Policy, please contact us:

• By email: support@xerowp.com
• Through our support ticket system in your dashboard
• By visiting our website: https://xerowp.com