Frequently Asked Questions

XeroWP is a modern managed WordPress hosting platform that uses Docker containers to provide isolated, secure, and high-performance environments for your WordPress sites. We handle all the technical complexity so you can focus on building great websites.

No, XeroWP is a fully managed hosting platform. We take care of server management, updates, security, and performance optimization for you. All you need to do is sign up, create your WordPress sites, and start building.

When you sign up, you get full access to all features for 7 days without providing a credit card. You can create sites, test all features, and decide if XeroWP is right for you. After the trial, simply choose a plan to continue.

Yes! We offer free migration assistance for all plans. Our team will help you move your WordPress sites from any other host with zero downtime. Just contact our support team after signing up.

Absolutely! You can change your plan at any time from your dashboard. Upgrades take effect immediately, and downgrades extend the lifetime of your current plan based on the price difference.

Yes, we offer a 14-day money-back guarantee on all plans. If you are not satisfied with our service, contact support within 14 days of your purchase for a full refund.

Each plan supports one WordPress site. You can purchase multiple plans to host multiple sites — each gets its own isolated Docker container with dedicated resources.

Yes. You can connect any custom domain to your site from the dashboard. We also support multiple domains per site, including subdomains and wildcard configurations.

We accept major credit and debit cards, PayPal, and local payment methods including bKash and Nagad for Bangladeshi customers. All payments are processed securely.

Once your 7-day trial ends, your site will be suspended until you choose a plan. Your data is retained for a grace period so you can continue without losing anything.

Yes. All plans include daily automated backups with one-click restore. You can also trigger manual backups at any time from your site dashboard.

We currently have servers in Bangladesh, Europe, and the USA. You can choose your preferred location when creating a site. More locations including Singapore are coming soon.

Yes. XeroWP fully supports WooCommerce. You can use our WooCommerce template to get started quickly, or install it manually on any fresh WordPress site.

We offer 24/7 support via WhatsApp, email, and our ticketing system. Our team consists of WordPress experts who can help with hosting, migrations, and technical issues.

Yes. Every site comes with a web-based terminal and SFTP access. You can run WP-CLI commands, manage files, and debug directly from your browser without any external tools.