ZNG Fortrydelsesknappen for WooCommerce

ZNG Fortrydelsesknappen helps a WooCommerce shop present and handle the consumer right of withdrawal (fortrydelsesret) required under Danish and EU distance-selling rules. It informs customers of their 14-day right, supplies the official standard withdrawal form, and gives them a simple way to submit a withdrawal request — which the shop owner then manages from wp-admin.

The plugin works at the “inform + handle returns” level. It surfaces the withdrawal rights, attaches the standard form to order e-mails, and collects and tracks customer withdrawal requests. It does not block checkout and it does not process real payment refunds — refund status is recorded for the shop owner’s own bookkeeping.

Everything works out of the box — no account or API key is required. Optionally, an API key from a free fortrydelsesknappen.dk account connects the shop to your online dashboard (return-volume reporting, timestamps only), and the Pro+ plan adds automatic return labels through your own Shipmondo account.

About the name

This plugin is developed and maintained by ZNG ApS (zng.dk), which also owns and operates the companion service at fortrydelsesknappen.dk. Both domains belong to ZNG ApS.

Fortrydelsesknappen is simply the Danish term for “the withdrawal button” — the same everyday wording as Widerrufsbutton in German or herroepingsknop in Dutch. It is used here descriptively, prefixed with the ZNG company name so this plugin is clearly identifiable as ours.

This plugin is not affiliated with, endorsed by, or sponsored by WooCommerce or Automattic. “WooCommerce” is used only to describe the platform this plugin extends. It is likewise not affiliated with any other plugin, product, or company using similar Danish wording.

Features

• Withdrawal disclosure — shows the 14-day right-of-withdrawal notice at checkout and auto-creates a “Fortrydelsesret” policy page.
• Standard withdrawal form — generates the official standardfortrydelsesformular, on its own page and linked inside WooCommerce order e-mails (pre-filled from the order).
• Customer withdrawal request — the “Fortryd dit køb” form (name, e-mail, phone, order number) on a plugin-owned page, with a confirmation e-mail to the customer and a notification to the shop. Opens in a pop-up dialog with a no-JavaScript fallback.
• 14-day window logic — calculates the deadline from the order date, shows “X dage tilbage” / late-request flags on the order page, and treats virtual/downloadable products as exempt.
• Admin overview — all requests in one list with status Pending → Approved → Refunded → Rejected.
• Return labels (Pro+) — when you approve a withdrawal, a return label is created automatically through your own Shipmondo account (connected on fortrydelsesknappen.dk) and e-mailed to the customer.
• Return button shortcode — drop [fortrydelsesknappen_button] anywhere to open the request dialog.
• Settings — withdrawal window length, shop name/address/e-mail/phone for the forms, and the return button text. Empty fields fall back to your WooCommerce store settings.

Shortcodes

• [fortrydelsesknappen_button] — a return button that opens the withdrawal-request dialog.
• [fortrydelsesknappen_standard_form] — the standard withdrawal form.
• [fortrydelsesknappen_withdrawal_form] — the customer withdrawal-request form.

Language

The customer-facing text is Danish. A languages/zng-fortrydelsesknappen.pot template is included so the strings can be translated into other languages.

Disclaimer

This plugin is a tool to help present and administer the right of withdrawal. It does not constitute legal advice and does not by itself make a shop legally compliant. Make sure your overall terms and processes meet the applicable rules.

External services

All customer-facing features run entirely on your own site. The plugin only contacts the fortrydelsesknappen.dk API (operated by ZNG ApS, the plugin author) when you have entered an optional API key, in these situations:

• API key validation — when you save an API key under Fortrydelser → Indstillinger, and once daily via WP-Cron, the plugin sends the key to fortrydelsesknappen.dk to check that it is still valid. Nothing else is transmitted. If no key is saved, no request is made.
• Return-volume reporting — while connected, each saved withdrawal request sends a single timestamp so your account dashboard can chart return volume. No customer name, e-mail, phone, or order data is sent.
• Newsletter signup — only when you press the signup (or unsubscribe) button on the settings page, the e-mail address you entered, your shop name, your shop’s WooCommerce base country, and your consent choice are sent. The subscription is double opt-in and is only completed via the confirmation e-mail.

• Return labels (Pro+) — when you approve a withdrawal request (or press the create-label button), the order number and the customer’s name, address, e-mail, and phone number are sent to fortrydelsesknappen.dk, which creates a return label through your own connected Shipmondo account and returns the label link.

• Terms of service

• Privacy policy