UVdesk Free Helpdesk

Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel.

Marketplace functionality is available via a separate plugin: https://store.webkul.com/woocommerce-multivendor-marketplace.html/

Point of Sale solution is also available as a separate product: https://store.webkul.com/woocommerce-point-of-sale.html/.

Numerous Apps Integrations – https://support.uvdesk.com/en/folder/30/articles

Automated Systems – https://support.uvdesk.com/en/folder/24/articles

Effective Ticket Tools – https://support.uvdesk.com/en/folder/29/articles

Store Upfront Setting – https://support.uvdesk.com/en/folder/23/articles

Reports – https://support.uvdesk.com/en/folder/27/articles

Much More – https://support.uvdesk.com/en/

Whats new?

1. With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.

2. YouTube app integration is now available along with SLA and E-mail delivery status.

3. Upload File Size of any limit from Google Drive, OneDrive, Box and Dropbox.

Free WordPress Helpdesk

To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk WordPress helpdesk is there to make it true.Provide

This app is free of cost.

It allows customer to send support request anytime 24×7

Admin and assigned could reply on support request

Using effective tools to manage tickets support team could respond quickly.

Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.

Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.

To garner customer’s details it allows to fetch order details of woocommerce store

Customer support and authentication simultaneously under crow’s net.

Both admin and customer gets notified on new query and new reply respectively.

Both admin and buyer can view history of tickets.

External Services

Google reCAPTCHA
This plugin uses Google’s reCAPTCHA service to:
– Protect forms from spam submissions
– Verify human interaction with forms

Service provider: Google LLC
– reCAPTCHA Terms
– Google Privacy Policy

Webkul Services Integration
This plugin includes:
1. Extension Discovery Service (wk.ext.js)
– Displays available Webkul extensions within admin panel
– Shows compatible addons for your wordpress/woocommerce system

1. Support Portal Integration (wksas.bundle.js)
   • Shows service status notifications
   • Displays maintenance updates
   • Links to official documentation

These Webkul services:
– Operate in read-only mode
– Do not collect user/website data
– Only display information from Webkul servers

Service provider: Webkul Software Pvt Ltd
– Webkul Privacy Policy