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Trill AI Product Chat for WooCommerce
Trill AI Product Chat for WooCommerce

Trill AI Product Chat for WooCommerce

0/5 (0 ratings) — active installs Updated Jul 18, 2026
AI Chatbotorder trackingproduct searchShopping Assistantwoocommerce
Download v2.4.1
Cart-aware chat — Robin sees the basket on every message. The visitor asks "what's in my cart?" and gets an accurate, real-time summary with totals and a checkout shortcut.

Cart-aware chat — Robin sees the basket on every message. The visitor asks "what's in my cart?" and gets an accurate, real-time summary with totals and a checkout shortcut.

Trill AI Product Chat for WooCommerce — the AI shopping assistant that turns chat into measurable revenue.

Trill AI Chat Lite adds a friendly, store-aware AI chat to your WooCommerce site in under 5 minutes. Robin — the AI assistant — answers shoppers in natural language using your real catalogue, your real page content, the current cart, and verified order data. The merchant gets a dashboard that proves revenue from chat. Free forever, open source, GDPR-ready.

New in 2.4 — GDPR tools that usually sit behind a paywall, free

  • GDPR Tools admin page. Look up everything the plugin holds for a visitor’s email, review it on screen, download it as JSON or CSV, or erase it permanently — with a typed DELETE confirmation so nothing is removed by accident.
  • Audit trail. Every search, view, export and erase is recorded: who, when, and how many records. Emails are stored masked — and there is deliberately no IP column, because I never store IPs.
  • Consent gate in the widget. Optionally require visitors to accept your privacy notice before chatting. Consent lives only in their browser and is re-requested automatically if you change the notice.
  • “Request My Data” in the widget. Visitors can trigger a WordPress-native personal-data request straight from the chat footer, confirmed by email through WordPress core.
  • Retention dashboard. See stored totals and your retention window at a glance, preview what a cleanup would delete, or run it on demand.

New in 2.3 — resilient by design

  • Reinstall without fear. Deleting and reinstalling the plugin now reconnects to Trill Cloud automatically — the plugin proves it controls your site and receives a fresh connection secret. Your plan and monthly usage are preserved.
  • Small catalogues get real answers. “What do you sell?” now responds with your featured and latest products instead of coming up empty.
  • Policy questions find the right policy. Answers draw from a wider variety of your pages — one snippet per page — so “what’s your refund policy?” surfaces the Refund page every time.
  • An honest usage bar. The Monthly Usage panel shows your plan’s real allowance (50 free / 2,000 on Trill Cloud) and updates automatically when your plan changes.

New in 2.2 — see every conversation

  • New Conversations admin page. Browse every chat from a new Trill Chat Conversations screen, with message count, average rating, conversion status and attributed revenue on every row.
  • Filter and search. Narrow by date range, status and star rating, and search across message content to find any conversation fast.
  • Read full transcripts. Open any conversation in a popup to read the complete back-and-forth, rendered as plain text.
  • Export to CSV. Download the whole filtered list, or a single conversation’s transcript — exports are hardened against spreadsheet formula injection.
  • Tidy up. Permanently delete conversations you no longer need, one at a time or in bulk.

Why store owners pick Trill AI Chat over generic AI plugins

  • WooCommerce-native, not bolted on. Understands products, variations, stock, categories, carts and orders out of the box — every code path is designed for e-commerce.
  • 5-minute install. No API keys. No external account signup — your WordPress admin is the only login you need.
  • Reads your real catalogue + your real pages. Real-time product search and page content indexing. Robin can answer “do you have red dresses?” and “what’s your return policy?” from the same conversation.
  • Knows the cart. Robin sees what shoppers already added and helps them checkout instead of forgetting state.
  • Privacy-first order lookup. Identity verified before any order detail is shared. WordPress login for registered customers, email-match for guests, silent fall-through on mismatch.
  • Revenue attribution built in. Orders placed within 24h of a chat are tagged as “from chat” and surface on the dashboard with attributed revenue.
  • Managed AI, predictable cost. Generous monthly conversation allowance on Trill Cloud. Track usage from the admin dashboard. No OpenAI account required.
  • Topic-safe. Built-in guardrails auto-generated from your store metadata keep conversations about shopping, politely declining homework, code generation, medical or legal advice.
  • Prompt-injection-protected. The assistant will not reveal system instructions or adopt different personas.
  • GDPR-ready, with the tooling to prove it. UK-registered company (Greensolutions Pioneers Limited, Companies House 15693716). HTTPS end-to-end. Chat data is never used to train AI models. A dedicated GDPR Tools page covers access, portability and erasure — audited, and with no IPs ever stored.
  • Fast. Sub-second responses on typical product questions.

What Lite includes (free, forever)

  • AI shopping assistant widget on every page of your store
  • Smart product discovery — real-time catalogue search with natural-language understanding (50+ shopping phrases, English de-pluralisation) and product cards with one-click AJAX add-to-cart
  • Page content indexing — Robin also answers from your FAQ, shipping, returns, contact and policy pages
  • Cart-aware chat that sees the current basket and guides to checkout
  • Verified order tracking with login or email-match identity check
  • Smart lead capture for out-of-stock and price-drop opt-ins, with audited consent
  • Revenue analytics dashboard — orders and revenue attributed to chat, 7/30/90-day windows
  • Conversation history — browse, filter, full-text search, read, export (CSV) and delete every chat
  • Full GDPR toolkit — data subject lookup, on-screen access, JSON/CSV portability and audited erasure from a dedicated admin page; widget consent gate and “Request My Data”; DSAR + erasure via WP Privacy Tools; configurable retention with preview and run-now
  • Topic-safe — guardrails and prompt-injection protection keep chats about your store
  • Full widget customisation — colours, position, size, assistant name, avatar, font, starter chips and privacy notice, with live preview
  • WooCommerce-ready — WordPress 6.0+, WooCommerce 8.0+ and HPOS compatible; [trill_chat] shortcode to embed anywhere
  • Built to extend — translation-ready (.pot, Loco Translate, WPML) and the WordPress 7.0 Abilities API for AI agents and MCP adapters
  • Generous monthly conversation quota on Trill Cloud, tracked in the dashboard

Need more conversations? Trill Cloud

The free tier includes 50 conversations per month — plenty to see the value on a smaller store. Growing stores can upgrade to Trill Cloud (£12/month) for 2,000 conversations per month, longer AI responses and priority support. The upgrade is applied to your site’s existing connection — same plugin, no reinstall — and the dashboard usage bar reflects your new allowance automatically. See trillai.io/pricing.

Built for WooCommerce, by a UK developer

I build Trill AI at Greensolutions Pioneers Limited, a UK-registered company (Companies House 15693716). I focus exclusively on AI products for WooCommerce — not a generic chatbot with a Woo plugin bolted on.

If you run a UK, US or EU store and want AI chat that respects your data, your time and your budget, I’d love to hear what you think.

Read more on the Trill AI blog:

Developer-friendly

Clean PSR-4 architecture, WordPress coding standards, filter hooks for customisation (trcl_localize_script_data), and debug logging via WP_DEBUG. No Composer dependencies, no external JavaScript libraries.

External Services

This plugin relies on Trill Cloud, the managed AI back-end I operate
(Greensolutions Pioneers Limited), at https://api-v2.trillai.io, as its sole
AI processing service. The service is required for the plugin to function.

What data is sent, and when:

  • When a store visitor sends a chat message, the message text and the
    WooCommerce context needed to answer it — product names, prices, descriptions
    and, where relevant to the question, the current cart contents and order-status
    details — are transmitted to Trill Cloud over HTTPS for AI processing.
  • Each site authenticates with a per-site Bearer token (hashed at rest). Trill
    Cloud enforces the monthly conversation allowance server-side (no local
    trialware).
  • No IP addresses are sent, and no customer personal data beyond what the
    visitor types into the chat and the catalogue context required to answer.

Service links:

  • Service URL: https://api-v2.trillai.io
  • Terms of Service: https://trillai.io/terms-of-service/
  • Privacy Policy: https://trillai.io/privacy-policy/

No personal visitor data is collected or stored by Trill Cloud beyond what is
strictly necessary to process each individual chat message. Chat data is never
used to train AI models.