Name: Trill AI Product Chat for WooCommerce
Author: trillai

Trill AI Product Chat for WooCommerce — the AI shopping assistant that turns chat into measurable revenue.

Trill AI Chat Lite adds a friendly, store-aware AI chat to your WooCommerce site in under 5 minutes. Robin — the AI assistant — answers shoppers in natural language using your real catalogue, your real page content, the current cart, and verified order data. The merchant gets a dashboard that proves revenue from chat. Free forever, open source, GDPR-ready.

New in 2.2 — see every conversation

New Conversations admin page. Browse every chat from a new Trill Chat Conversations screen, with message count, average rating, conversion status and attributed revenue on every row.
Filter and search. Narrow by date range, status and star rating, and search across message content to find any conversation fast.
Read full transcripts. Open any conversation in a popup to read the complete back-and-forth, rendered as plain text.
Export to CSV. Download the whole filtered list, or a single conversation’s transcript — exports are hardened against spreadsheet formula injection.
Tidy up. Permanently delete conversations you no longer need, one at a time or in bulk.

New in 2.1 — make the widget yours

Full appearance control. New Settings Appearance tab: 7-colour palette, 4 corner positions, width / height / corner radius sliders, custom assistant name, custom avatar from your media library, and a curated font picker — with a live preview that updates as you type.
Expandable chat on desktop. Shoppers can grow the chat window with one click for longer conversations.
Two launcher styles. Keep the floating Trill logo or switch to a classic round chat bubble tinted with your brand colour.

New in 2.0 — five user-facing features

Page content indexing. Robin reads your FAQ, shipping, returns, contact and policy pages and answers questions about them — not just products. Pick which pages to index from the Settings Content tab.
Cart-aware shopping assistant. Robin sees the current basket on every message. Answers “what’s in my cart”, “what’s my total”, “help me checkout” and recommends products that complement what is already added.
Verified order tracking. “Where’s my order?” answered safely. Identity is verified by WordPress login or by matching the email used at checkout before any order detail is shared. No leaks.
Smart lead capture. When a product is out of stock or a shopper hesitates on price, Robin offers to take their email — with explicit, audited consent. Manage every lead from a dedicated Trill Chat Leads admin page with CSV export.
Revenue analytics dashboard. Four KPI cards on the Trill Chat dashboard: chats started, orders completed, orders attributed to chat, revenue from chat. Choose 7 / 30 / 90 day windows. Prove ROI at a glance.

Plus GDPR conversation management wired into WordPress’s native Tools Personal Data flow: DSAR export, right-to-erasure, configurable retention, audited consent snapshots. No IP addresses are ever persisted.

Why store owners pick Trill AI Chat over generic AI plugins

WooCommerce-native, not bolted on. Understands products, variations, stock, categories, carts and orders out of the box — every code path is designed for e-commerce.
5-minute install. No API keys. No external account signup — your WordPress admin is the only login you need.
Reads your real catalogue + your real pages. Real-time product search and page content indexing. Robin can answer “do you have red dresses?” and “what’s your return policy?” from the same conversation.
Knows the cart. Robin sees what shoppers already added and helps them checkout instead of forgetting state.
Privacy-first order lookup. Identity verified before any order detail is shared. WordPress login for registered customers, email-match for guests, silent fall-through on mismatch.
Revenue attribution built in. Orders placed within 24h of a chat are tagged as “from chat” and surface on the dashboard with attributed revenue.
Managed AI, predictable cost. Generous monthly conversation allowance on Trill Cloud. Track usage from the admin dashboard. No OpenAI account required.
Topic-safe. Built-in guardrails auto-generated from your store metadata keep conversations about shopping, politely declining homework, code generation, medical or legal advice.
Prompt-injection-protected. The assistant will not reveal system instructions or adopt different personas.
GDPR-ready. UK-registered company (Greensolutions Pioneers Limited, Companies House 15693716). HTTPS end-to-end. Chat data is never used to train AI models. DSAR + erasure via WP Privacy Tools.
Fast. Sub-second responses on typical product questions.

What Lite includes (free, forever)

AI shopping assistant widget on every page of your store
Smart product discovery — real-time catalogue search with natural-language understanding (50+ shopping phrases, English de-pluralisation) and product cards with one-click AJAX add-to-cart
Page content indexing — Robin also answers from your FAQ, shipping, returns, contact and policy pages
Cart-aware chat that sees the current basket and guides to checkout
Verified order tracking with login or email-match identity check
Smart lead capture for out-of-stock and price-drop opt-ins, with audited consent
Revenue analytics dashboard — orders and revenue attributed to chat, 7/30/90-day windows
Conversation history — browse, filter, full-text search, read, export (CSV) and delete every chat
GDPR conversation management — DSAR + erasure via WP Privacy Tools, configurable retention
Topic-safe — guardrails and prompt-injection protection keep chats about your store
Full widget customisation — colours, position, size, assistant name, avatar, font, starter chips and privacy notice, with live preview
WooCommerce-ready — WordPress 6.0+, WooCommerce 8.0+ and HPOS compatible; [trill_chat] shortcode to embed anywhere
Built to extend — translation-ready (.pot, Loco Translate, WPML) and the WordPress 7.0 Abilities API for AI agents and MCP adapters
Generous monthly conversation quota on Trill Cloud, tracked in the dashboard

Built for WooCommerce, by a UK developer

I build Trill AI at Greensolutions Pioneers Limited, a UK-registered company (Companies House 15693716). I focus exclusively on AI products for WooCommerce — not a generic chatbot with a Woo plugin bolted on.

If you run a UK, US or EU store and want AI chat that respects your data, your time and your budget, I’d love to hear what you think.

Developer-friendly

Clean PSR-4 architecture, WordPress coding standards, filter hooks for customisation (trcl_localize_script_data), and debug logging via WP_DEBUG. No Composer dependencies, no external JavaScript libraries.

External Services

This plugin relies on Trill Cloud, the managed AI back-end I operate
(Greensolutions Pioneers Limited), at https://api-v2.trillai.io, as its sole
AI processing service. The service is required for the plugin to function.

What data is sent, and when:

When a store visitor sends a chat message, the message text and the
WooCommerce context needed to answer it — product names, prices, descriptions
and, where relevant to the question, the current cart contents and order-status
details — are transmitted to Trill Cloud over HTTPS for AI processing.
Each site authenticates with a per-site Bearer token (hashed at rest). Trill
Cloud enforces the monthly conversation allowance server-side (no local
trialware).
No IP addresses are sent, and no customer personal data beyond what the
visitor types into the chat and the catalogue context required to answer.

Service links:

Service URL: https://api-v2.trillai.io
Terms of Service: https://trillai.io/terms/
Privacy Policy: https://trillai.io/privacy/

No personal visitor data is collected or stored by Trill Cloud beyond what is
strictly necessary to process each individual chat message. Chat data is never
used to train AI models.