Traceify gives your WooCommerce store a professional, branded order-tracking experience — and the tools to proactively keep customers updated via WhatsApp and email.

📖 Documentation

Customer-Facing Features

Beautiful branded tracking page — replaces WooCommerce’s default plain order status page
One-click “Track Order” button — added automatically to WooCommerce’s Processing, On hold and Completed emails and to My Account Orders. No typing, no template changes
Visual progress timeline — Order Placed Processing Shipped Delivered
Estimated Delivery Date — auto-calculated date range shown prominently on the tracking page
Shipment tracking — courier name, tracking number and a “Track shipment” button that opens the courier’s site
Order summary — items with images, quantities, totals, and shipping address
Customer order notes — shows notes you have added to the order
“Chat on WhatsApp” button — lets customers contact your store instantly

Admin Features

WhatsApp column on the WooCommerce orders list — one click to send a status update to any customer
WhatsApp meta box on every order detail page — preview the message then send
Shipment Tracking meta box — pick a courier and enter the tracking number on any order
Estimated Delivery Date meta box — manually override the auto-calculated delivery date per order
Branded HTML email notifications — send beautiful order-status emails on status change
Per-status message templates for both WhatsApp and email
Template placeholders: {customer_name} {order_number} {order_status} {order_total} {store_name} {tracking_url} {tracking_number} {tracking_link} {courier_name}

Shipment Tracking

Add a courier and tracking number to any order. Built-in couriers: DHL, FedEx, UPS, USPS and Steadfast. Add your own courier (for example Pathao or RedX) under Traceify Shipment Tracking with a URL such as https://example.com/track?id={tracking_number}. The tracking number and link appear on the customer’s tracking page, in Traceify emails and in WhatsApp messages. Optionally mark the order as Shipped automatically when a tracking number is first added.

Estimated Delivery Date

When an order moves to Processing, Traceify automatically calculates an estimated delivery window based on your configured processing time and shipping days. Weekend exclusion is supported. Admins can override the date per order from the order detail page.

Branded Email Notifications

Send beautiful HTML emails that match your store branding when order status changes. The “Shipped” status email is enabled by default (WooCommerce has no built-in shipped email). Processing, Completed, Cancelled, and On Hold emails are off by default to avoid duplicating WooCommerce’s own emails — but can be enabled if you prefer Traceify’s branded template.

Zero API Cost for WhatsApp

Uses WhatsApp’s free wa.me deep-link protocol. No WhatsApp Business API, no monthly subscription, no third-party service. Clicking the button opens WhatsApp on your device with the message pre-filled — just tap Send.

Settings

General — brand color (color picker), logo URL, store display name, Track Order button toggles (emails, My Account)
WhatsApp — business number, show/hide customer contact button, per-status message templates
Tracking Page — page assignment, shortcode reference
Shipment Tracking — enable/disable, auto-mark as Shipped, custom courier name and tracking URL
Delivery EDD — processing days, min/max shipping days, weekend exclusion toggle
Email Notifications — master toggle, per-status on/off, custom subject lines

WooCommerce HPOS Compatible

Fully compatible with WooCommerce High-Performance Order Storage (custom order tables) and block-based checkout.

External Services

Traceify does not send any store or customer data to servers operated by the plugin author. It only generates links that open third-party websites when a customer or admin clicks them:

WhatsApp (wa.me)

Used for the “Chat on WhatsApp” button and the one-click admin status update. A link to https://wa.me/ containing the phone number and a pre-filled message is opened in the user’s browser or WhatsApp app. No request is made by your server. WhatsApp terms: https://www.whatsapp.com/legal/terms-of-service and privacy policy: https://www.whatsapp.com/legal/privacy-policy

Courier tracking websites

When a courier and tracking number are added to an order, the “Track shipment” button links to the courier’s own tracking page (DHL, FedEx, UPS, USPS, Steadfast, or a custom courier you define). The tracking number is passed in the link and is only sent when the customer clicks it. Please review each courier’s terms and privacy policy.

Traceify – Order Tracking for WooCommerce