Tickzo – Support Ticket System

Tickzo is a comprehensive support ticket system that helps you manage customer inquiries efficiently. Perfect for businesses, online stores, and service providers who want to provide excellent customer support directly from their WordPress site.

Key Features

• Unlimited Tickets – Create and manage unlimited support tickets
• Unlimited Categories – Organize tickets with custom categories
• Priority Levels – Set ticket priorities (Low, Normal, High)
• Status Management – Track tickets with Open, Pending, and Closed statuses
• Email Notifications – Automatic email alerts for new tickets and replies
• User-Friendly Frontend – Beautiful ticket submission forms for your customers
• Admin Dashboard – Comprehensive admin interface with statistics
• Multilingual Ready – Full translation support (i18n)
• Shortcodes – Easy integration with [tickzo_form] and [tickzo_tickets]
• Responsive Design – Works perfectly on mobile, tablet, and desktop

How It Works

1. Install and activate the plugin
2. Add the [tickzo_form] shortcode to any page for ticket submission
3. Add the [tickzo_tickets] shortcode to display user tickets
4. Manage all tickets from the WordPress admin dashboard
5. Respond to customer inquiries with ease

Perfect For

• Small businesses
• E-commerce stores (WooCommerce, etc.)
• Service providers
• Educational institutions
• Membership sites
• Any website that needs customer support

Pro Version Available

Upgrade to Tickzo Pro for advanced features:

• Agent Management – Multiple support agents with role-based access
• Advanced Reporting – Detailed analytics and performance reports
• Custom Status & Priorities – Create your own workflow
• Email Template Editor – Customize notification emails
• SLA Management – Set and track service level agreements
• Ticket Automation – Auto-assignment and workflows
• Priority Support – Get help when you need it

Learn more about Tickzo Pro

Documentation & Support

• Documentation
• Support Forum
• Feature Requests

Privacy Policy

Tickzo stores ticket data in your WordPress database. The plugin does not:
* Send data to external services
* Track users without consent
* Store unnecessary personal information
* Share data with third parties

All data remains on your server and under your control.

Credits

Developed by Thorsten Glander

Support

For support questions, please use the Press Suite Support.

For Pro version support, please visit Press Suite Support.