SubPortal – Subscription Customer Portal for WooCommerce

SubPortal turns the WooCommerce Subscriptions My Account area into a full self-service portal.

Customers handle routine requests in a minute instead of contacting support, and every change leaves a note on the subscription so your team can see exactly what happened.

Fewer tickets, fewer silent cancellations, longer-running subscriptions.

Important: This plugin is an extension of the WooCommerce and WooCommerce Subscriptions plugins, and it cannot function independently.

What customers can do

• Skip the next order – move the upcoming renewal one billing interval forward, leaving the rest of the schedule untouched.
• Pause and resume – pause until a chosen date (with quick presets) or indefinitely; a scheduled resume reactivates the subscription automatically, and billing continues one full interval after resuming.
• Cancel with a reason – customers choose a cancellation reason, with room for details, so you learn why subscribers leave.
• Edit addresses – update a subscription’s billing or shipping address, with an optional “apply to all my subscriptions” checkbox.
• See related orders – every subscription card shows its latest order and links to the full history.

The case for self-service

• 79% of consumers want the option to pause before they even sign up, and 58% paused a subscription instead of canceling in the past year (Chargebee Global Consumer Insights Report).
• Stores that offer pausing save an average of 9.6% of subscriptions that would otherwise cancel (Recharge, data from 1,700+ merchants).
• 81% of customers try to sort things out themselves before they contact support (Harvard Business Review).

For a subscriber who can’t skip one delivery, canceling the whole subscription is often the path of least resistance. A skip button keeps that customer.

What you control

• Enable or disable each feature – dashboard, skip, pause, cancel, address editing – from WooCommerce > Settings > SubPortal.
• Cap how far into the future customers can pause.

Built for real stores

• Every action is validated server-side on every request: ownership, subscription status, and payment-gateway support – never just hidden buttons.
• Every action writes an order note and an entry in a dedicated WooCommerce log source.
• Compatible with High-Performance Order Storage (HPOS).
• Templates are overridable from your theme the standard WooCommerce way.
• Works with WooCommerce Subscriptions.

Documentation

Every feature has a guide on our site:

• Requirements and setup
• Skip the next order
• Pause and resume a subscription
• Cancel with a reason
• Edit a subscription address
• Order notes and logging

Start at the SubPortal documentation index, see the SubPortal plugin page for an overview, or ask a question on our support page.

SubPortal is made and maintained by The WP Garden.