Submit Ninja – NPS & CSAT Feedback Widget for WordPress

Add NPS and CSAT feedback surveys to your WordPress site in 2 minutes. Submit Ninja Feedback is a lightweight widget plugin that handles WordPress-native targeting (specific pages, post types, categories, tags, or exclusions) while survey customization happens in your Submit Ninja dashboard.

From $9/month with a generous free tier — 100 submissions/month forever, no credit card required.

Why Submit Ninja

• Affordable. $9/month for unlimited submissions and unlimited surveys. Most NPS/CSAT tools start at $89-$299/month.
• Self-serve. No demo calls, no sales pitches. Sign up, build, embed.
• Purpose-built for NPS and CSAT. Most “feedback” plugins are generic survey builders. This one is dedicated to the two metrics that matter for SaaS and e-commerce.
• Lightweight. Async script loading. Zero performance impact when the widget isn’t shown.
• WordPress-native. Targeting happens in WP, not in some external SaaS. The plugin understands your post types, categories, and tags.

Key Features

• WordPress-native page targeting — Show on all pages (default), target specific pages or posts, target by post type (pages, posts, custom types), target by categories or tags, or exclude specific pages/posts
• Shortcode support — Embed surveys anywhere with [submit_ninja_survey] or [submit_ninja_survey code="ABC123"]
• Page builder compatible — Works with Gutenberg, Elementor, Beaver Builder, Divi, and any builder that supports shortcodes
• Automatic widget injection based on your display rules
• Multiple surveys on a single site
• Async loading — no impact on page speed
• Simple configuration — just enter your 6-character survey code

How It Works

1. Sign up at submit.ninja (free, no credit card)
2. Build your survey in the dashboard — choose NPS or CSAT, customize colors and copy
3. Copy your 6-character survey code
4. Install this plugin, paste the code in Settings → Submit Ninja
5. Configure where the widget appears
6. Done — responses flow into your Submit Ninja dashboard

Survey Types Supported

• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Custom feedback forms

All survey configuration, styling, and analytics live in your Submit Ninja account. This plugin handles the WordPress integration and display rules.

Service Information

This plugin is the WordPress integration for the Submit Ninja service (https://submit.ninja). The plugin loads a widget script from widget.submit.ninja which handles survey display and data collection. By using this plugin, you agree to Submit Ninja’s Terms of Use and Privacy Policy. The widget script may collect user interaction data as part of the survey functionality. Update your site’s privacy policy to reflect the use of third-party survey widgets.