Stotos – Customer Loyalty Hub for WooCommerce

Stotos gives you a clear picture of your customer base, right inside wp-admin:

• Loyalty score (0 to 100) for every customer, based on how recently, how often and how much they buy.
• Churn thresholds you control: 60/90 days out of the box, or let the plugin adapt them to how often your customers buy, so a coffee shop and a furniture store get different “at risk” definitions.
• Segments: Loyal, At Risk, Churned and Prospect, with one-click filtering.
• Retention KPIs: active customers, orders, revenue, average order value, repeat rate and average lifetime value, with period-over-period deltas.
• Winback coupons: send a lapsed customer a personal single-use coupon locked to their email, from your store’s own email. Discount, minimum order and validity are prefilled from your defaults and can be changed per coupon. A redemption report shows which coupons were used and the revenue they brought back.
• Review requests: ask a customer for a review of their latest completed order, with a button per product that opens the native WooCommerce review form. Products they already reviewed are left out; reviews that come in are matched back so you see the review rate and average rating.
• Customer drawer: last order, order count, total spent, loyalty score and order history, plus the winback coupon and review request buttons.
• Respectful emails: a cooldown per customer, one opt-out list for both kinds of email, a signed unsubscribe link in every email, and an optional “Sent via Stotos” footer, off by default.

Everything runs on your own site from your WooCommerce data. Emails go out through your site’s own WordPress mail. No account is needed and nothing is sent to any outside service.

Stotos Pro (optional add-on). If you want winback coupons and review requests to go out on their own every day, Stotos Pro is a separate plugin from stotos.com that adds the daily automation on top of this one. This plugin works fully without it.

Credits

• Interface font: Alexandria by Mohamed Gaber, licensed under the SIL Open Font License 1.1 (assets/fonts/OFL.txt), bundled locally.