Spcnet Resi/Returns Manager for WooCommerce adds a dedicated Resi (Returns) page inside the WooCommerce My Account area. Customers can browse their eligible orders, select one or more items to return, optionally provide a reason, and submit the request — all without leaving their account. Compatible with 2026 update of italian “art. 54-bis del Codice del Consumo”.

Features

New Resi endpoint in My Account navigation.
Configurable return window (default: 14 days from order completion).
Customers can select individual items within an order to return.
Optional free-text field for the return reason.
Order status automatically changes to Richiesta Reso (Return Requested) on submission.
An order note is added to the order for shop managers.
Email notifications sent to both the shop owner and the customer.
Fully configurable via WooCommerce Settings Resi.
Compatible with WooCommerce HPOS (High-Performance Order Storage).
Template override support: copy templates/myaccount/returns.php to yourtheme/woocommerce/myaccount/returns.php.

Settings

All settings are found under WooCommerce Settings Resi:

Return window (days) — how many days after order completion the customer can request a return (default: 14).
Eligible order statuses — which order statuses are eligible (default: Completed).
Shop notification email — the email address that receives return notifications (defaults to the WooCommerce store email).
Shop email subject — customisable subject line with {site_title} and {order_number} placeholders.
Customer email subject — customisable subject line with the same placeholders.

Template Override

Place a copy of woocommerce/myaccount/returns.php inside your active theme to fully customise the Returns page output without editing plugin files.