Small Business Chatbot helps small businesses answer visitor questions, capture leads, and send conversation summaries to their team.

Activating the plugin does not create an account, scan your website, or add a widget. A WordPress administrator must explicitly create a platform account or connect an existing account. The widget loads only after that secure connection finishes successfully.

Key features

AI answers based on your approved business content.
Lead capture and conversation notifications.
Widget appearance, knowledge, and behavior controls in the Small Business Chatbot platform.
Explicit, administrator-only account connection.
A plan-limited website scan queued after connection: 20 pages on Self Serve and up to 3,000 pages on Managed.
Disconnect and failed setup states keep the public widget off.

External services

This plugin connects to https://smallbusinesschatbot.com only when a WordPress administrator explicitly starts account signup, existing-account login, or opens the connected platform.

At connection start, the plugin sends the site’s public origin, its exact SBC Chatbot admin callback URL, plugin version, a short-lived random state, and a one-way verifier challenge. These values protect and route the requested connection; they do not activate the widget.

After platform authentication, the browser returns a short-lived authorization code and the original state. WordPress verifies its stored state, then sends the code, private verifier, site origin, and plugin version directly to https://smallbusinesschatbot.com/integrations/wordpress/exchange over HTTPS. The service validates and consumes those values once, binds the site to the authenticated account, returns the server-owned chatbot ID, and queues the plan-limited website crawl. The public widget script is then loaded from https://smallbusinesschatbot.com/static/install-chatbot-iframe.js.

Service terms: https://smallbusinesschatbot.com/legal/terms-of-use
Privacy policy: https://smallbusinesschatbot.com/legal/privacy-policy