ShopChat – Order Alerts & Abandoned Cart Recovery

ShopChat is an all-in-one customer engagement and recovery suite designed specifically for WooCommerce store owners.

WhatsApp messages boast an incredible 90%+ open rate compared to traditional emails. ShopChat gives your store the power to communicate with shoppers via WhatsApp instantly.

Key Features

• 100% Free 1-Click Messaging (Default): Zero monthly fees, zero Meta API setup, zero per-message costs. Send order notifications and cart recovery links directly with 1 click from your WordPress admin.
• Automated Meta Cloud API Support (Optional): Ready for high-volume stores needing automated background dispatch via the official WhatsApp Business Platform.
• Storefront Floating WhatsApp Widget: Beautiful, customizable chat bubble with agent name, online status, and prefilled product inquiry on product detail pages.
• Abandoned Cart Capture & Recovery: Automatically captures guest shopper contact info on checkout field change. Send 1-click cart restore links with items repopulated.
• Dynamic Template Engine with Live Phone Simulator: Customize order status alerts (Processing, Completed, Shipped, etc.) with dynamic tags ({customer_name}, {order_id}, {order_total}) and preview them in a realistic WhatsApp smartphone mockup.
• Post-Purchase Review Booster: Generate one-click WhatsApp review requests to increase product ratings.
• High-Performance Order Storage (HPOS) Ready: 100% compatible with modern WooCommerce HPOS and Classic custom post types.

External services

This plugin integrates with third-party external services to provide WhatsApp messaging and customer communication:

1. WhatsApp Click-to-Chat (wa.me / api.whatsapp.com)

* Service Provider: Meta Platforms, Inc. / WhatsApp LLC.
* What it is used for: Powers the default 1-Click Direct Messaging mode and the Storefront Customer Chat Widget. It creates deep links that open WhatsApp Web or the WhatsApp desktop/mobile app with pre-filled message text.
* What data is sent: Recipient phone number and encoded message content (customer first name, order number, store title, or product inquiry URL).
* When data is sent: Only when an admin or a storefront visitor explicitly clicks the WhatsApp action button or chat widget. No background data transmission occurs.
* Terms of Service: https://www.whatsapp.com/legal/terms-of-service
* Privacy Policy: https://www.whatsapp.com/legal/privacy-policy

1. Meta WhatsApp Business Cloud API (graph.facebook.com)

* Service Provider: Meta Platforms, Inc.
* What it is used for: Optional automated messaging engine for stores wanting automatic background delivery of order alerts and cart recovery notifications through the official WhatsApp Business Platform. Also used to verify template parameter counts from the WhatsApp Business Account.
* What data is sent: Store Phone Number ID, WhatsApp Business Account ID, System User Permanent Access Token, recipient phone number, and template parameters (customer name, order number, cart total).
* When data is sent: Only when the store administrator explicitly enables “Official Meta Cloud API” mode and configures their API credentials. Requests are dispatched upon WooCommerce order status transitions, automated cart recovery cron intervals, or manual “Send Test” admin clicks.
* Meta Terms of Service: https://www.facebook.com/legal/terms
* WhatsApp Business Terms: https://www.whatsapp.com/legal/business-terms
* Meta Privacy Policy: https://www.facebook.com/privacy/policy