RootCue — Customer Follow-ups
Settings → RootCue: paste the webhook URL and secret, choose what to send, and test the connection.
RootCue (by RootPro Technologies) remembers the next action for every customer — payment reminders, repeat visits, quotation follow-ups — and shows you who needs you today.
This plugin connects your WordPress site:
- WooCommerce orders — pending payments become payment reminders; completed orders become revisit or review follow-ups, depending on your RootCue business template.
- Contact forms — Contact Form 7, WPForms and Gravity Forms enquiries become new leads with a follow-up.
What it does not do:
- It never messages your customers. RootCue prepares messages; you decide whether to send them.
- It never changes your WordPress or WooCommerce database structure. Settings live in two options, removed on uninstall.
- It never slows down checkout. Events are sent in the background with retries.
Every request is signed (HMAC-SHA256) with a secret only your site and RootCue know.
RootCue works in English, Tamil and Hindi, on Android, iPhone and the web. Reminders ring like an alarm, and for home-service businesses RootCue can save each customer’s location and give voice directions to their door.
External services
This plugin connects to RootCue, a customer follow-up service by RootPro Technologies, to create follow-up reminders from your site’s orders and enquiries. It does nothing until you paste your RootCue webhook URL and signing secret in Settings RootCue.
What is sent, and when:
- When a WooCommerce order is created or changes status (only if you turn on “WooCommerce orders”): the billing name, phone, email and company, the order number, status, total, currency and item names, and your site’s name.
- When a contact form is submitted (only for the form plugins you turn on): the name, phone, email and message from the form, and your site’s name.
- When you press “Test connection”: a test event with no customer data.
Data is sent to the webhook URL you paste (on the RootCue API, e.g. https://api.rootcue.rootpro.in), signed with your secret. Nothing is sent to any other service, and nothing is sent from your visitors’ browsers.
- RootCue terms of service: https://rootcue.rootpro.in/terms
- RootCue privacy policy: https://rootcue.rootpro.in/privacy