Rétractation Légale for WooCommerce adds an online withdrawal button and form to WooCommerce, helping merchants implement the mechanism required by EU Directive 2019/2161 (Omnibus) for customers in the 30 countries of the European Economic Area (EEA).

This plugin does not guarantee legal compliance — it provides the technical tooling to help merchants implement the withdrawal process. Merchants remain responsible for verifying their obligations with a qualified legal professional.

Who needs this?

Any WooCommerce store selling to consumers in the 30 EEA countries: the 27 EU member states + Norway, Iceland, and Liechtenstein. In France, the obligation applies from June 19, 2026 (Art. L221-21 of the Consumer Code).

Without an online withdrawal mechanism, the legal withdrawal period is automatically extended by 12 months in most EEA countries.

Key features:

Withdrawal button on completed orders in the customer account area.
Accessible withdrawal form with item and quantity selection.
Supports partial withdrawals (select specific products and quantities).
Timestamped record stored securely in the database with a unique token.
Automatic confirmation email to the customer with reference token.
Admin notification email on each new withdrawal request.
Dedicated admin dashboard listing all requests (order, customer, date, status, token).
Visual badge on the WooCommerce orders list for orders with pending requests.
Meta box on individual order pages.
HPOS (High-Performance Order Storage) compatible.
12 languages: French, English, German, Spanish, Italian, Dutch, Polish, Portuguese, Swedish, Norwegian, Arabic, Hebrew.