Retora turns returns into a smooth, branded experience for your customers and a fast, organized workflow for your team. Shoppers request a return from their account in a few clicks, and you approve, track, and refund everything from a single screen in WordPress.

No more scattered emails or spreadsheets. Every request becomes a structured RMA with its own status, history, and resolution, so nothing slips through the cracks.

Why store owners choose Retora

Cut support tickets with a clear, guided return flow
Approve and refund in seconds, straight through your payment gateway
Set your return policy once and let automated rules do the work
Keep customers in the loop with branded status emails
Own your data. Everything stays in your WordPress database.

Customer return portal

Self-service returns built into the My Account page
Guest returns through a secure email link, no account required
Partial returns by choosing specific items and quantities
Photo uploads for damaged or incorrect items
Live status tracking from request to resolution

Admin dashboard

Searchable, filterable list of every return request
One click to approve, reject, request more info, mark received, or complete
Full timeline and private notes on each request
Refunds processed through your WooCommerce payment gateway
Built-in analytics for return rate, value at risk, processing time, and top reasons

Automated rules engine

Set your policy once and let Retora enforce it for you:

Eligibility windows based on order age, product, or category
Auto approval for low value or specific reason returns
Customer limits that stop repeat abuse
Required fields such as photos or a detailed reason

Built for modern WooCommerce

Compatible with High-Performance Order Storage (HPOS)
Compatible with the WooCommerce Blocks checkout
GDPR personal data export and erasure
Import and export your return data as JSON

Do more with Retora Pro

Upgrade to Retora Pro when you are ready to add:

Store credit with balance tracking and optional bonus value
Exchanges with linked replacement orders
Prepaid return shipping labels from leading carriers
Fraud protection with automatic flagging and blacklists

Source Code

The admin interface is built with React using @wordpress/scripts. The human readable source for the compiled files in /build is included with the plugin in /src. To rebuild, run npm install and then npm run build.

Retora – Returns & RMA for WooCommerce