Wrong shipping addresses are one of the most common support requests stores receive, and they usually arrive when it is already too late.

OrderMender adds a short, configurable editing window right after checkout. While the window is open the order sits in a dedicated “Hold for Editing” status so fulfillment automation knows not to touch it, and the customer gets a simple form where they can:

Correct their shipping address
Correct their billing address (the billing email stays locked)
Update the customer-provided order note

When the window closes, or the customer confirms early, the order releases back to processing automatically and normal fulfillment continues.

How it works

An eligible order moves to “Hold for Editing” after checkout.
The thank-you page (and My Account) shows a countdown with an edit button.
Guest customers get a secure, single-order magic link – no account needed.
Every change is logged as an order note and admins can be notified by email.
The order releases itself when the timer ends or the customer clicks confirm.

Built for reliability

Compatible with WooCommerce High-Performance Order Storage (HPOS)
Compatible with Checkout Blocks
Releases run through Action Scheduler with a WP-Cron fallback plus an init-time safety sweep, so held orders never get stuck
Editing access is protected by per-order tokens and nonces, and re-validated server-side on every request

Privacy

This plugin does not connect to any external service and does not send data anywhere. All edits happen on your own site.