oomates
oomates is an AI agent built for WooCommerce that helps your store sell more, support faster, and capture leads automatically.
Product Discovery & Sales
Your customers can search, browse, and buy products directly inside the chat widget. oomates understands natural language queries, shows relevant products with variants, and lets shoppers add items to their WooCommerce cart without leaving the conversation.
Customer Support
oomates answers questions about orders, shipping, returns, and store policies using your store’s actual data. When it can’t resolve an issue, it automatically creates a support ticket for your team.
Lead Capture & Scheduling
Qualify leads through natural conversation, book appointments via integrated calendar, and sync everything to your CRM.
Key Features
- AI chat widget embedded on your store
- In-chat product search and cart management
- Real-time WooCommerce cart integration (add, update, remove items)
- Order status tracking and notifications
- WhatsApp channel support
- Email marketing automations (abandoned cart, post-purchase, welcome series, win-back)
- Custom agent persona and branded tone
- Configurable store rules and policies
- Support ticket escalation
How It Works
- Install the plugin and enter your oomates secret key
- The plugin embeds the oomates widget on every page of your store
- Customers interact with your AI agent to find products, get support, and complete purchases
External Services
This plugin connects to the oomates platform to provide AI chat functionality. The following external services are used:
oomates Backend API
- Service: oomates API (
https://api.oomates.com) - Purpose: Fetches widget configuration, processes AI chat conversations, logs cart events, and handles automation webhooks (order events, status changes)
- Data sent: Store URL, cart operations, order details (email, items, totals), WooCommerce session IDs
- When: On every page load (widget config), on cart operations, and on WooCommerce order/status events
- Terms of Service: https://oomates.com/terms
- Privacy Policy: https://oomates.com/privacy
oomates Widget (CDN)
- Service: oomates CDN (
https://cdn.oomates.com) - Purpose: Serves the chat widget JavaScript (loader and widget UI)
- Data sent: None (static asset download only)
- When: On every front-end page load
Analytics
- Service: Mixpanel (
https://cdn.mxpnl.com) - Purpose: Collects anonymous widget usage metrics (e.g. widget opens, searches) to power analytics in your oomates dashboard
- Data sent: Widget usage events
- When: When the chat widget is loaded on front-end pages
- Privacy Policy: https://mixpanel.com/legal/privacy-policy