Notify CRM is a free WooCommerce plugin for sending order status updates to customers via WhatsApp. It also adds custom order statuses, branded transactional emails, courier shipment tracking, and a floating WhatsApp chat button to your WooCommerce store.

Unlike WhatsApp Business API plugins that charge per message and require Meta Business verification, Notify CRM uses wa.me links — no API keys, no per-message fees, no complicated setup. Works with your regular WhatsApp or WhatsApp Business app.

WhatsApp Order Notifications for WooCommerce

When a WooCommerce order status changes (e.g., Processing Shipped), Notify CRM queues a WhatsApp message with all the order details. You review pending messages in your WordPress admin dashboard, then send them with one click. Customers receive a formatted WhatsApp message with order ID, items, totals, and tracking information.

Custom WooCommerce Order Statuses

Go beyond WooCommerce’s built-in statuses. Create custom order statuses to match your real fulfillment workflow:

New Order — freshly placed orders awaiting confirmation
Pending Confirmation — orders waiting for payment or stock verification
Shipped — orders dispatched with courier and tracking info
Out for Delivery — orders with the delivery agent
Delivered — successfully completed orders
Returned / RTO — returned or refused shipments
Cancelled — cancelled orders

Each custom status gets its own color for easy identification in the WooCommerce orders list. Map WhatsApp message templates and branded email templates to each status change.

Branded WooCommerce Email Templates

Replace WooCommerce’s default plain emails with professional, branded HTML email templates. Customize the subject line, heading, and email body for every order status. Add your store logo, brand colors, and personalized messaging to every customer communication.

Courier Tracking & Shipment Management

Add your own courier services — local, national, or regional — with custom tracking URL templates. When you add a tracking number to WooCommerce order notes, Notify CRM auto-detects it and includes the tracking link in WhatsApp messages and branded emails.

This is especially useful for stores using local couriers or shipping providers that WooCommerce doesn’t natively support for tracking.

Floating WhatsApp Chat Button for WooCommerce

Add a customizable WhatsApp contact button to your WooCommerce storefront. Customers can reach you directly via WhatsApp from any page on your store. Customize the button position (bottom-left or bottom-right), color to match your brand, and greeting message.

All Key Features

WhatsApp Message Queue — Messages are queued automatically when WooCommerce order status changes. Send them manually via wa.me with one click.
Bulk WhatsApp Actions — Select multiple WooCommerce orders and send WhatsApp updates in bulk from the orders list.
Phone Number Normalization — Automatically formats customer phone numbers to international format with country code support for reliable WhatsApp delivery.
Admin Bar Notifications — See pending WhatsApp message count at a glance in the WordPress admin bar.
Order Screen WhatsApp Actions — Send WhatsApp messages directly from the WooCommerce order edit screen with pre-filled message templates.
Message Log — Track all sent WhatsApp messages with status, date, and delivery method in a searchable log.
Custom Message Templates — Use variables like {name}, {order_id}, {items}, {total}, {courier}, and {tracking_number} to personalize WhatsApp messages for each order status.

Free, with an optional paid add-on

Notify CRM is fully functional on its own and stays free. Nothing in this plugin is locked or time-limited. Stores that want automatic WhatsApp Cloud API sending, a shared inbox, abandoned-cart recovery, COD confirmation and other advanced tools can install Notify CRM Pro, a separate optional plugin distributed from our website. Notify CRM Pro contains everything in this plugin and replaces it; if both are active, this free plugin pauses itself automatically and your settings are kept.

Who Should Use Notify CRM?

Notify CRM is built for WooCommerce store owners who:

Want to send WooCommerce order updates via WhatsApp without paying for the WhatsApp Business API
Need custom WooCommerce order statuses to match their real order fulfillment workflow
Want to send branded, professional WooCommerce transactional emails instead of default templates
Ship with local or regional couriers that WooCommerce doesn’t natively support for tracking
Want a WhatsApp chat button on their WooCommerce store for customer support
Run a small to medium WooCommerce store and need an all-in-one order communication tool

How Notify CRM Works

Install and activate Notify CRM from the WordPress plugin directory
Register your WooCommerce store in the Store tab
Create and customize your order statuses in the Statuses tab
Set up WhatsApp message templates in the Notifications tab
When a WooCommerce order status changes, Notify CRM queues the WhatsApp notification
Click “Send WhatsApp” — the plugin opens wa.me with the pre-filled message. Just press send.
Branded transactional emails are sent automatically for each order status change

Compatibility

WooCommerce 5.0+
WordPress 5.8+
PHP 7.2+
Works with all WooCommerce-compatible themes
Compatible with major WooCommerce order management workflows

External Services

This plugin connects to the Notify CRM server, operated by the plugin author, to provide store registration and account management. Nothing is sent until you register your store or log in from the Store tab.

Service: Notify CRM
URL: https://api.hustletoevolve.com
Terms of Service: https://api.hustletoevolve.com/terms
Privacy Policy: https://api.hustletoevolve.com/privacy

Endpoints used and when data is sent:

Registration status (/api/plugin/status, /api/customer/verify) — Checks your registration status (the result is cached). Sends: store key, store URL.
Register (/api/plugin/register, /api/customer/register, /api/customer/store-data) — When you register your store or save your store details in the Store tab. Sends: store URL, store name, owner name, owner email, WhatsApp number, plugin / WordPress / WooCommerce / PHP versions, store key, and the address of your site’s COD-reply REST endpoint. If you create a Notify CRM account, also the email and password you choose.
Log in (/api/customer/login) — When you log in to an existing Notify CRM account from the Store tab. Sends: the email and password you enter, store URL. The password is sent over HTTPS and is not stored by this plugin.
Find store (/api/customer/find-store) — Looks up an existing registration by domain. Sends: store domain.
Send counter (/api/customer/log-manual) — Each time you click “Send WhatsApp”. Sends: store key and WooCommerce order number only. The customer’s name, phone number and the message text are NOT sent; they stay on your site.
Disconnect (/api/customer/disconnect) — When you manually disconnect your store. Sends: store key.
Delete (/api/plugin/delete, /api/customer/delete-account) — When you delete your account. Sends: store key, store URL.

Purpose: Store registration and account management. The data is used solely for plugin operation and to notify you about updates or new features.

No payment data, customer data, customer phone numbers or message contents are ever transmitted to the Notify CRM server. Messages themselves are sent by you through WhatsApp (wa.me); they do not pass through the Notify CRM server.

Links inside the plugin (for example “See plans”) open our website only when you click them.

Privacy Policy

Notify CRM collects store registration data (store name, URL, owner name, email, WhatsApp number, and software version information) and sends it to the Notify CRM server (api.hustletoevolve.com) when you register your store. When you click “Send WhatsApp” it also sends a send counter (store key and WooCommerce order number). If you log in to a Notify CRM account, the email and password you enter are sent to the same server over HTTPS.

No customer names, phone numbers, email addresses, shipping addresses, message text or payment information is ever sent to any external server.

To delete your data from the server, go to Notify CRM > Account tab and click “Delete Account” in the Danger Zone.