MITS One Click Return – EU 2023/2673

One Click Return for WooCommerce is a compliance-first plugin that implements the digital right of withdrawal required by EU Directive 2023/2673 (Art. 11a) directly in your WooCommerce store.

Built and maintained by MITS – a software house from Lublin, Poland, specialising in WooCommerce, web applications and e-commerce solutions.

Unlike generic refund plugins, this plugin was built from the ground up for the directive – every feature maps directly to a legal requirement.

How it works

1. Customer clicks “Return order” – from their account, the footer link, or directly from the order confirmation email.
2. A 2-step form opens: Step 1 identifies the order (email + order number, no login required). Step 2 selects items and confirms.
3. The customer receives an instant confirmation email (required by Art. 11a as a “durable medium”).
4. Store staff receives a notification and manages the withdrawal from WooCommerce admin.

Key features

Compliance out of the box

• ✅ Compliant with EU Directive 2023/2673 / Art. 11a
• ✅ Persistent footer link on every page (Art. 11a requirement)
• ✅ Confirmation email as durable medium (Art. 2(10) of Directive 2011/83/EU)
• ✅ Magic link – customers access their form without logging in
• ✅ Statutory exclusions (Art. 38 of the Consumer Rights Act) – mark product categories that are exempt
• ✅ Configurable withdrawal period (default: 14 days as required by law)
• ✅ GDPR: built-in data exporter and eraser

WooCommerce integration

• 2-step withdrawal form via shortcode [mits_withdrawal_form]
• “Withdraw” button in My Account → Orders
• Link in WooCommerce order confirmation and delivery emails
• Admin cockpit: overview dashboard, submissions list, settings – all in one place
• Custom post type for withdrawals with 5 statuses: Pending, Confirmed, Goods Received, Refunded, Cancelled
• Status change directly from the withdrawal edit screen
• HPOS (High-Performance Order Storage) compatible

Developer-friendly

• Clean PHP 8.1+ codebase with strict types
• Hooks and filters at every step (mits_withdrawal_submitted, mits_withdrawal_is_product_excluded, …)
• Composer autoloader, PSR-4 namespace MITS\Withdrawal

Requirements

• WordPress 6.4+
• WooCommerce 10.5+
• PHP 8.1+

Languages

• English
• Polish (pl_PL)

Support

Documentation, Pro add-on, and support – mits.pl.

Found a bug? Open an issue on the support forum.