MickSystems Droit de Rétractation for WooCommerce
Customer area — choosing the order to withdraw from, with remaining deadline calculated live ("9 days left", "Last day" badges...).
Starting June 19, 2026, any professional entering into distance contracts through an online interface and targeting consumers in France or the European Union — regardless of where the business is established — must provide a dedicated, free, and easily accessible feature allowing the consumer to exercise their right of withdrawal directly from their customer account (French ordinance n°2026-2 of January 5, 2026, articles L.221-21 and D.221-5 of the French Consumer Code).
Scope: this obligation does not depend on the country where the merchant is established, but on whether the business targets consumers in France/the EU (site language, currency, local delivery offered, etc.). Article L.232-6 of the French Consumer Code specifies that this protection applies “even where the applicable law is that of a third country.” This plugin does not constitute legal advice; if in doubt about your situation, please consult a legal professional.
MickSystems – Right of Withdrawal for WooCommerce covers the entire journey, on both sides:
Customer side (“My Account”):
- A clear information banner on the account dashboard.
- A direct access button on every eligible order.
- A 4-step flow: order selection, item and quantity selection, summary with optional message, confirmation.
- An email acknowledgment of receipt (durable medium), with return address and downloadable withdrawal form attached if configured.
Merchant side (dedicated dashboard):
- Summary cards, trend chart, breakdown by status.
- Per-request processing screen: per-item decision (accept/refuse), native WooCommerce refund (including through the payment gateway where supported), discussion thread with the customer, timestamped activity log.
- Settings: withdrawal period, eligible order statuses, custom request reference format (auto-acceptance threshold, reminder before deadline, and CSV export are available via the optional Premium companion plugin).
The built-in rules engine automatically computes eligibility: legal deadline, order status, product/variation exclusions (customized, perishable, unsealed, digital content, etc.), quantities already requested.
What this plugin does
- Adds a “Right of Withdrawal” tab to My Account, prominently placed on every relevant page.
- Computes eligibility in real time, item by item — never trusting data sent from the browser.
- Lets you exclude specific products/variations (checkbox on the product page), with automatic exclusion for Virtual/Downloadable products.
- Full merchant dashboard: decisions, real WooCommerce refunds, history, statistics.
- Customizable request reference format (prefix, year, yearly reset, digit count), with a
msdr_reference_formatfilter for full code-level override. - Fully customizable emails, just like any other WooCommerce email (Settings > Emails).
- Dedicated flow for customers who checked out as guests (order number + email verification), via the
[msdr_guest_retractation]shortcode.
What this plugin does not do
- It does not capture the customer’s consent at checkout for digital content (waiver checkbox) — that remains the merchant’s responsibility, through their own checkout flow.
- It does not generate a carrier return label.
Third-Party Services
This plugin works entirely locally and makes no external API calls whatsoever. No data is ever sent to any third-party service.
A separate, optional companion plugin (“MickSystems Droit de Rétractation for WooCommerce Premium”), distributed independently outside of WordPress.org, adds advanced features and communicates with the SureCart API solely to validate a Premium license key. This companion plugin is entirely optional and not required for this plugin to work.
Premium version
A separate, optional companion plugin adds advanced features for merchants who want to go further:
- Category-based product exclusion.
- Automation: auto-acceptance below a configurable threshold (with a built-in safeguard — partial-quantity requests are never auto-accepted, always reviewed manually), and reminders before the legal refund deadline.
- CSV export of all requests.
- Pre-filled Terms & Conditions (CGV) panel.
- Saved response templates, inserted in one click when processing a request.
- Advanced reporting by withdrawal reason, with a printable PDF export.
- Customizable list of reasons offered to the customer.
Learn more and get MickSystems Droit de Rétractation for WooCommerce Premium