Jalpi Support Tickets adds a complete help desk and ticket management system to your WordPress site in minutes. Visitors can submit support tickets without creating an account, and track them using a Ticket ID and email address. Admins manage everything from a familiar WordPress-style dashboard.

No account walls. No complex setup. Just add two shortcodes and your support system is live.

Who is this for?

Freelancers and agencies who need a simple way to collect and manage client requests.
Small businesses and startups looking for a free, self-hosted alternative to expensive SaaS helpdesks.
WooCommerce and membership sites that want to offer post-sale support without a third-party service.
Anyone who wants a lightweight support system without the bloat of full-scale helpdesk suites.

How it works

Add [jalpi_hd_form] to any page — visitors fill in their name, email, subject, and message to submit a ticket.
Both the admin and the customer receive email notifications instantly.
Admins reply from the WordPress dashboard. Customers get notified by email.
Customers use [jalpi_hd_track] on any page to look up their ticket by Ticket ID and email — no login needed.

Core Features

Guest ticket submission — no registration or login required.
Ticket tracking by ID and email — customers can check status and read replies anytime.
Admin dashboard — see open, pending, and closed ticket counts at a glance.
Reply system with email notifications — admin replies are emailed to the customer automatically.
Three-status workflow — Open, Pending, and Closed. Tickets reopen automatically when a customer replies to a pending ticket.
Priority levels — Low, Medium, and High.
Department routing — define custom departments (General, Technical, Billing, Sales, or your own).
File attachments — customers and admins can attach files (JPG, PNG, PDF, DOC, DOCX, ZIP) with configurable size limits.
Auto-close tickets — optionally close inactive tickets after a set number of days via WP-Cron.
Admin-created tickets — create tickets on behalf of customers directly from the dashboard.

Customization

Form field control — show or hide Subject, Department, Priority, Message, and Attachment fields.
Custom labels and placeholders — change every field label and placeholder text from the settings page without touching code.
Custom submit button text — match your site’s tone and language.
Custom departments — add, remove, or rename departments from the settings page.

Email and SMTP

Works out of the box with WordPress default wp_mail().
Optional built-in SMTP configuration — set your own SMTP host, port, encryption, and credentials.
Send test emails from the SMTP settings page to verify deliverability.
Separate email templates for new tickets, admin replies, and ticket closures.

Developer-Friendly Extras

REST API (opt-in) — list tickets, create tickets, view ticket details, and add replies via API. Secured with a dedicated API key sent in the X-Jalpi-API-Key header.
Webhooks (opt-in) — receive real-time HTTP POST notifications when tickets are created, updated, closed, or replied to. Supports HMAC-SHA256 signature verification.
Action hooks — jalpi_hd_ticket_created, jalpi_hd_reply_added, jalpi_hd_ticket_status_changed, and jalpi_hd_ticket_closed for custom integrations.

Privacy and Security

GDPR-friendly — integrates with the WordPress personal data exporter and eraser tools. Customers can request export or deletion of their ticket data.
Privacy policy suggestion — automatically adds a suggested section to your privacy policy page.
Spam protection — built-in rate limiting (5 submissions per IP every 5 minutes) on the public form.
Secure file storage — uploaded attachments are stored in a protected directory with .htaccess, web.config, and index.php guards to prevent direct access.
Nonce verification on all forms and AJAX actions.
Capability checks — all admin actions require manage_options.
Clean uninstall — optionally remove all plugin data (database tables, files, and settings) on uninstall.

Shortcodes

[jalpi_hd_form] — displays the ticket submission form.
[jalpi_hd_track] — displays the ticket tracking form.

Translation Ready

Fully translatable with a .pot file included. Works with Loco Translate, WPML, Polylang, and TranslatePress.

Jalpi Support Tickets is part of the Jalpi product line, developed and maintained by Konceptwise Digital Media Pvt. Ltd..