Hive Support | AI-Powered Help Desk, Live Chat and Chatbot

Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress.

✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones.

🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.

With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.

Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.

🚀 Get Pro | Docs

✴️ Hive Support Key Features

✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses.

✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based)

✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.

✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time.

✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history.

✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time.

✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place.

✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off.

✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send.

✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions.

✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only.

More Features of Hive Support

1. Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.
2. Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.
3. Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text.
4. Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.
5. Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.
6. Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.
7. Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.
8. Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI.

🛡️ GDPR Compliant Helpdesk

Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.

📌 Why Choose the Hive Support Plugin for your WordPress Website?

⏳ Improved Response Time

Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.

📑 All-inclusive Analytics and Reporting

Gain insights into common issues, response times, and customer satisfaction to improve your support services.

🛡️ Better User Experience

Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.

🔗 Integration with Other Tools

Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.

📍 Useful Guide for Integrations:

• Telegram Integration
• Slack Integration
• Discord Integration
• WhatsApp Integration

⚙️ How to Use Hive Support on your WordPress Site

We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support.

🎉 Other Plugins from WPCommerz

We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.

✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.

✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.

✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.

❤️ Loved Hive Support?

• Join our Facebook Group
• Learn from our tutorials on Youtube Channel
• Or rate Hive Support on WordPress

Privacy Policy

Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.

Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users.

Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case.

Learn more about how Appsero collects and uses this data.