Hazelchat

Hazelchat installs your existing website agent on public WordPress pages. Configure its sources, answers, appearance and enquiry form in your Hazelchat account, then paste your public widget key into Settings > Hazelchat.

The plugin provides:

• A public widget key field, with strict validation.
• An explicit switch to load the widget on public pages.
• An optional connection gate for your visitor consent manager.
• A link back to Hazelchat to check installation and test your published agent.

Activation alone does not load the hosted service. No account password, administrative token or AI provider key belongs in WordPress settings. The public widget key grants no administrative access.

Answers use your reviewed, published sources. Source-only mode shows retrieved excerpts; AI-evidence mode writes answers from retrieved evidence. This plugin does not implement an AI engine, guarantee correctness or guarantee sales.

External service

This plugin connects to Hazelchat, a hosted service at https://app.hazelchat.co. A Hazelchat account is required; free and paid plans are available. Billing, content management and agent configuration take place on Hazelchat, not in WordPress. Pricing: https://hazelchat.co/pricing/

After an administrator supplies a valid public widget key, accepts the service connection and enables loading, visitors’ browsers download https://app.hazelchat.co/widget.js. The script displays a chat frame from the same service. Browser network requests expose ordinary connection information, such as the visitor’s IP address, to the service. When visitors use the chat, their questions, conversation data and any submitted enquiry details (name, email and message) are sent to Hazelchat. Configured AI-evidence mode sends questions and retrieved source passages to its model provider; source-only mode does not use a model. Retention and data requests are managed in Hazelchat. The plugin itself does not read or send WordPress users, posts, orders or private pages, and performs no server-to-server service requests or activation telemetry.

The optional visitor-consent setting still allows the small launcher script to download; it prevents creation of the chat frame, chat API requests and session-storage access until your consent manager dispatches hazelchat-consent with detail: true. A consent manager must be connected separately. To block all external downloads before consent, configure your consent manager to block the launcher script as well. Turning consent off removes the widget but does not erase records already held by Hazelchat.

Service terms: https://hazelchat.co/terms/
Privacy notice: https://hazelchat.co/privacy/
Data processing agreement: https://hazelchat.co/dpa/

Credits

Bricolage Grotesque and Parkinsans (the outlined Hazelchat wordmark) are licensed under the SIL Open Font License 1.1. Their license files are bundled with the local assets. No external fonts are loaded.