Name: HAPPY – Helpdesk Support Ticket System
Author: VillaTheme

HAPPY – Helpdesk & Support Ticket System for WordPress and WooCommerce is a powerful solution built to track, organize, and resolve customer inquiries directly on your website. Whether you need a simple WooCommerce support ticket tool or a comprehensive WordPress helpdesk plugin, HAPPY centralizes all customer interactions to boost your support team’s productivity and improve response times.

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Install and Use HAPPY – Helpdesk Support Ticket System

Empower Your Support Team today!

A great customer support experience starts with the right tools. With this WordPress support ticket system, your team can organize tickets by category, create pre-written canned replies for fast troubleshooting, and build a beautiful Knowledge Base to let customers help themselves. Let’s make your support workflow faster and happier!

HAPPY – Helpdesk Support Ticket System for WordPress can:

Ticket system

Frontend ticket list with filters (status, category, problem/form, supporter for managers)
Active-ticket counters on filters (cached); hide zero-count options
Default list hides Closed/Resolved until filtered; sort by status priority then last update
Formatted ticket titles (padded ID + subject / custom placeholders)
Ticket detail with chat-style replies (customer left, supporter right)
Always-visible reply form; canned replies; file attachments (type/size limits)
Ticket statuses (name, icon, colors, priority) and status transitions on create/customer reply/agent reply/close
Categories with auto-assign rules (AND/OR conditions)
Assign supporters (managers); new tickets start unassigned
Bulk actions: status, assign, add/remove categories (admin + frontend for managers)
Share ticket: Restricted / Shared link; view & reply without login (replies as ticket owner)
Guest access via secure _guest_token (email, thank-you page)
Pretty permalinks for tickets and author profiles
Pagination: tickets/replies per page; frontend per-page control
Overdue row CSS classes for unanswered / awaiting-customer tickets
“Back to Tickets” on create form; theme template overrides (happy-helpdesk-system/)

Ticket forms

Drag-and-drop form builder (sections, heading, gap, divider, text, textarea, number, select, checkbox, radio, upload, editor, categories, captcha, …)
Multiple forms / problem selection; per-form visibility (guest / logged-in / shortcode)
Terms & GDPR checkboxes; validation and upload messages
Optional Google reCAPTCHA on forms when Captcha is enabled

Roles & authentication

Helpdesk roles (support manager, supporter, customer, blocked, …)
Built-in login / register / lost password (or redirect to custom login)
Google reCAPTCHA v2/v3 on auth forms (server verify, fail-closed without secret)
Auth rate limiting

Email & notifications

Emails for create, reply, close (auto-close only for close email when enabled)
Separate admin/customer templates; HTML editor; BCC/CC; template colors; footer text
Dynamic placeholders (incl. guest token)
Unanswered-ticket alert to admin after N hours

Automation

Auto-close after N hours without customer reply (optional close message; 0 = off)
Configurable cron interval; WP-Cron + traffic fallback; deferred shutdown run
Working hours & holidays
Weekly working hours (quick-fill from Monday)
Unlimited holidays with message
Shortcodes for working hours / holiday message

Knowledge Base & FAQs

KB CPT, categories/tags, archive/single, views count
KB directory layout + live search shortcode
FAQs CPT; accordion layout by category + search
Editable archive slugs and subtitles

Admin & reporting

Admin tickets list: columns, Screen Options, sorting, supporter filter, Select All / Shift+click
Bulk assign / categories / status; “View ticket” frontend URL
Categories & statuses management; form builder admin
Reports: tickets by day/month/year with status & category charts
Dashboard widget: today’s tickets by form/category + completed
System Status page + support request to VillaTheme
Settings with field descriptions; import/export hardening

WooCommerce

My Account Tickets endpoint
Create form: order / order item fields (required when configured)
Order/item shown on ticket content; category rules can use order data

3rd party service

This plugin relies on Google reCAPTCHA services to ensure ReCAPTCHA function work properly.
► Google reCAPTCHA
► Google reCAPTCHA License

HAPPY – Helpdesk Support Ticket System