Freshdesk (official)

With the Freshdesk (official) plugin, you can now:

• quickly integrate the help widget into your WordPress site or blog
• convert comments on your WordPress site into Freshdesk tickets
• allow users on WordPress to seamlessly login to your support portal via SSO

Manual Installation

1. Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory.
2. Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.
3. Go to the ‘Plugins’ page in your admin section and activate the plugin.
4. You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.

In case of NGNIX Server

Follow the below steps:

Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)

location / {
try_files $uri $uri/ /index.php?q=uri&args;
}

Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)

location /freshdesk {
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args;
}

In case of Apache Server

Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”