FeedbackVault

FeedbackVault is a powerful WordPress plugin that displays authentic customer reviews from Google My Business and Trustpilot with professional design matching. Perfect for businesses wanting to showcase real customer feedback with 16 different shortcode options.

Key Features

Dual Platform Integration
* Google My Business Reviews via Places API
* Trustpilot reviews with web scraping
* Real customer data and photos
* Automatic design matching

16 Powerful Shortcodes
* Multiple layout options (List, Grid, Sliders)
* 5-star filtering capabilities
* Responsive design on all devices
* Customizable parameters (count, columns, autoplay)

Professional Design
* Trustpilot: Authentic green stars and layout
* Google: Official yellow stars and styling
* Real user profile photos with fallbacks
* Mobile-optimized responsive design

Advanced Features
* Smart caching system (1-hour cache)
* Connection testing in admin
* Cache management interface
* Error handling with helpful messages

Available Shortcodes

Trustpilot Reviews:
* [feedbackvault_trustpilot_reviews] – Display all Trustpilot reviews
* [feedbackvault_trustpilot_grid] – Grid layout for Trustpilot reviews
* [feedbackvault_trustpilot_slider_1] – Single review slider
* [feedbackvault_trustpilot_slider_3] – Triple review slider
* [feedbackvault_trustpilot_5star_reviews] – 5-star reviews only
* [feedbackvault_trustpilot_5star_grid] – 5-star grid layout
* [feedbackvault_trustpilot_5star_slider_1] – 5-star single slider
* [feedbackvault_trustpilot_5star_slider_3] – 5-star triple slider

Google Reviews:
* [feedbackvault_google_reviews] – Display all Google reviews
* [feedbackvault_google_grid] – Grid layout for Google reviews
* [feedbackvault_google_slider_1] – Single Google review slider
* [feedbackvault_google_slider_3] – Triple Google review slider
* [feedbackvault_google_5star_reviews] – 5-star Google reviews only
* [feedbackvault_google_5star_grid] – 5-star Google grid layout
* [feedbackvault_google_5star_slider_1] – 5-star Google single slider
* [feedbackvault_google_5star_slider_3] – 5-star Google triple slider

Perfect For

• Local Businesses
• E-commerce Stores
• Service Providers
• Restaurants & Hotels
• Healthcare Practices
• Real Estate Agencies
• Any business collecting customer feedback

Easy Setup

1. Install and activate the plugin
2. Go to FeedbackVault settings in your WordPress admin
3. Add your Trustpilot business URL (optional)
4. Configure your Google Places API key (optional)
5. Start displaying reviews with shortcodes!

External Services

This plugin interacts with the following third-party services to enable business reviews and location features:

1. Google Maps Platform

   • Purpose: To display maps, locate business places using Google Places API, and collect/display Google business reviews.
   • What is sent: The business name or address from your settings and your Google API key are sent to Google’s Places API and Maps API endpoints. User IP addresses may also be sent as part of the HTTP request.
   • Links:
     • Google Cloud Platform Terms of Service
     • Google Privacy Policy

2. Trustpilot

   • Purpose: To fetch and display Trustpilot business reviews via public Trustpilot URLs and/or API endpoint.
   • What is sent: The plugin sends your configured Trustpilot review page URL or business identifier to Trustpilot in order to fetch reviews or business details.
   • Links:
     • Trustpilot Terms of Service
     • Trustpilot Privacy Policy

Support

For support, feature requests, or bug reports, please contact us at [email protected]

We provide comprehensive documentation and responsive support to ensure your success with FeedbackVault.

Developer Information

System Requirements:
* WordPress 5.0 or higher
* PHP 7.4 or higher
* MySQL 5.6 or higher
* Modern web browser

Optional Requirements:
* Google Places API key (for Google Reviews)
* Trustpilot business profile (for Trustpilot integration)
* SSL certificate (recommended for API security)

Performance:
* Lightweight and optimized codebase
* Intelligent caching system using WordPress transients
* Minimal database impact
* CDN friendly assets
* Mobile optimized

Security:
* Secure API communications with proper authentication
* Input sanitization and validation throughout
* CSRF protection on all forms
* XSS prevention measures
* SQL injection protection

Privacy:
* No personal data sent to third parties
* API communications are secure and encrypted
* User data stored locally in WordPress database
* GDPR and privacy regulation compliant
* Built-in privacy controls