FCNet Order Alerts & Chat for WooCommerce

WhatsApp is one of the most widely used communication platforms globally. With this plugin, you can automatically send WhatsApp messages to your customers when their WooCommerce order status changes.

Features:

• Automated WhatsApp notification when a customer places an order (Processing status).
• Automated WhatsApp notification when an order is shipped (custom “Shipped” status included).
• Automated WhatsApp notification when an order is completed.
• Automated WhatsApp notification when an order is cancelled.
• Elegant “WhatsApp Live Chat” floating button for the frontend with customizable alignment, tooltip text and display delay.
• Connect your own API provider (UltraMsg, Twilio). No hidden fees or extra commissions!
• Dynamic message templates with placeholders ([order_id], [first_name], [last_name], [total], [phone]).
• Built-in setup wizard for quick onboarding.
• Multi-language support (English / Turkish).

For more details: FC Plugins

External services

This plugin connects to external third-party services to send WhatsApp messages to your customers. Below is a detailed description of each service used:

UltraMsg

This plugin connects to the UltraMsg API to send WhatsApp messages to customers when their WooCommerce order status changes. UltraMsg is a third-party WhatsApp messaging gateway.

• What data is sent: The customer’s phone number (from the WooCommerce billing information) and the message text (generated from user-configured templates containing order details such as order ID, customer name, and order total).
• When data is sent: Each time a WooCommerce order status changes to processing, shipped, completed, or cancelled — provided that the store administrator has configured the UltraMsg API credentials and a message template for that status.
• Service website: https://ultramsg.com
• Terms of Use: https://ultramsg.com/terms-conditions.php
• Privacy Policy: https://ultramsg.com/privacy-policy.php

Twilio

This plugin can optionally connect to the Twilio API as an alternative messaging gateway for sending WhatsApp messages to customers.

• What data is sent: The customer’s phone number and the message text (same as above).
• When data is sent: Same conditions as UltraMsg, when Twilio is selected as the active API provider.
• Service website: https://www.twilio.com
• Terms of Use: https://www.twilio.com/en-us/legal/tos
• Privacy Policy: https://www.twilio.com/en-us/legal/privacy