EU2673 Withdrawal Button adds a legal withdrawal button to your WooCommerce store, allowing customers to exercise their right of withdrawal in 1 click and receive an automatic acknowledgement email.

EU Directive 2023/2673 is mandatory from June 19, 2026 for all online stores selling to consumers in the European Union.

How it works

The button appears on the order confirmation page and in “My Account order detail”
It is only shown within the legal period of 14 calendar days
The customer clicks the button, confirms in a modal and optionally provides a reason
The request is recorded in your database
The customer receives an acknowledgement email
You receive a notification with a direct link to the order
The order status changes automatically (configurable)

Included features

✅ Withdrawal button on order detail and thank-you page
✅ Modal with mandatory legal text
✅ Acknowledgement email to the customer
✅ Notification email to the administrator
✅ Status update emails (approved, rejected, completed)
✅ Request management panel with filters and CSV export
✅ Automatic order status change (configurable)
✅ Compatible with guest orders (guest checkout)
✅ Public withdrawal page — shortcode [eu2673_withdrawal_form] for customers without an account
✅ Product-level withdrawal status — Standard / Excluded (Art. 16) / Digital consent (Art. 16m)
✅ Digital content consent — mandatory checkbox at checkout for digital/downloadable products
✅ Product and category exclusions — hide the button for specific products or entire categories
✅ Configurable deadline (minimum 14 calendar days)
✅ Optional grace days on top of the legal deadline
✅ Available in 16 languages: ES, EN, FR, DE, IT, PT, NL, PL, RO, SV, CA, EU, GL, AR, ZH, JA

Public withdrawal page for guests

Add the shortcode [eu2673_withdrawal_form] to any WordPress page to create a public withdrawal form. Customers without an account can exercise their right of withdrawal by entering their order number and purchase email — no login required.

Add a link to this page in your footer so it is always visible and accessible, as required by the Directive.

Pro version

The Pro version (€39, one-time payment) adds:

📄 Legal PDF with official acknowledgement attached to the customer email
🔐 SHA-256 hash verification for legal proof in case of disputes
📋 Official Annex B form pre-filled in PDF (required by the Directive)
🔄 Reverse automation — the request status syncs automatically with the WooCommerce order
📊 Legal email traceability of all emails sent with exact date and time
🛡️ Anti-fraud system — detects abuse patterns by email, IP and systematic behaviour, with risk alerts for the administrator
🔔 Automatic updates from the WordPress dashboard
Compatible with PrestaShop too

Legal basis

EU Directive 2023/2673 of the European Parliament and of the Council
Art. 102 TRLGDCU — Right of withdrawal in distance contracts
Art. 107 TRLGDCU — Refund within maximum 14 calendar days

Requirements

WordPress 5.8 or higher
WooCommerce 6.0 or higher
PHP 7.4 or higher