EU Directive 2023/2673 introduces new requirements for online stores regarding consumer withdrawal rights, taking effect on June 19, 2026.

EU Withdrawal Button for WooCommerce helps you implement a clear, accessible withdrawal flow for your customers:

The 4-Step Flow

Visible Button — Sticky withdrawal bar (shown across your store by default, configurable per page type; always on My Account)
Withdrawal Form — Customer enters order number + email for verification; partial withdrawals supported
Confirmation Step — Order summary with a separate “Confirm withdrawal” button
Notifications — Confirmation email to customer + notification to merchant

Free features

Sticky bar with configurable text and button, plus an optional footer link
Modal popup or dedicated page mode
Order validation (order number + email + withdrawal window check)
Partial withdrawals: customers select the items and quantities to withdraw
Optional refund IBAN field — stored encrypted, masked in lists and exports, auto-erased 30 days after completion
Custom WooCommerce order statuses: “Withdrawal Requested” and “Withdrawal Closed”
Withdrawals overview in the WordPress admin
WooCommerce email integration (shows in WooCommerce Settings Emails)
Guest-friendly withdrawal link in WooCommerce order emails — no account needed
Return instructions link in the customer confirmation email
WordPress privacy tools integration (GDPR data export and erasure)
Support for custom order number plugins (Sequential Order Numbers, etc.)
WCAG 2.1 AA accessible (keyboard navigation, focus trap, ARIA labels)
Rate limiting for abuse prevention
Translations bundled: Estonian, Finnish, French, Swedish, Italian, Dutch
HPOS (High-Performance Order Storage) compatible

Pro (paid)

One-click Complete/Reject actions with automatic customer emails
My Account widgets: countdown badges and withdrawal status column
Thank-You page and order-view withdrawal boxes
Custom colors, styling and custom CSS
Excluded categories and product-level exceptions
GDPR consent checkbox on the withdrawal form
Payment-method-aware IBAN field (hide for card payments)
Statistics dashboard, CSV export, REST API
Priority support

Who Is This For?

WooCommerce store owners who sell to EU consumers and want to provide a clear withdrawal process for their customers.

Disclaimer

This plugin is a technical tool that helps implement a withdrawal flow. It does not constitute legal advice and does not guarantee compliance with any specific regulation. Consult a legal professional to ensure your store meets all applicable requirements.

Translations

Bundled translations and their contributors:

Estonian (et) — Riin Agency
Finnish (fi) — Riin Agency
French (fr_FR) — Riin Agency (community review welcome)
Swedish (sv_SE) — Riin Agency (community review welcome)
Italian (it_IT) — contributed by Cristina Gregolin (Artilabio)
Dutch (nl_NL) — contributed by Mark Govaerts (Bepos)

Want to contribute a translation? Email [email protected] — you will be credited here.