EnvisaSoft Live Chat

EnvisaSoft Live Chat adds a live chat bubble to your WordPress site so visitors can talk with your support or sales team in real time. Conversations are handled in the EnvisaSoft Inbox, where your team can reply to visitors.

Visitors

On public pages, visitors get a chat bubble and are asked for their name and email before starting a conversation. If your team is offline, visitors can still leave a message and be contacted later.

Your team

New conversations enter a waiting state. An agent accepts the conversation, and the visitor is notified when the agent joins. Agents reply from the EnvisaSoft Inbox using their configured display name.

How it works

1. Install and activate the plugin.
2. Go to Settings → Live Chat.
3. Click Connect EnvisaSoft.
4. Sign in or create an EnvisaSoft account.
5. Select an existing website or create a new one.
6. The chat widget appears on your public WordPress pages.
7. Open the EnvisaSoft Inbox to receive and reply to visitor messages.

Account

An EnvisaSoft account is required because the EnvisaSoft Inbox, website connection, chat management, and trial are provided by EnvisaSoft. The WordPress plugin is the connector between your WordPress website and the EnvisaSoft service.

Trial

Start with a 14-day free trial. No card is entered in WordPress when connecting the plugin.

Pricing

After the trial, pricing is $4.99 USD/month per active website.

Examples:

• 1 active website = $4.99/month
• 2 active websites = $9.98/month
• 3 active websites = $14.97/month

Agents and visitors are not billed.

Multiple websites

You can connect multiple websites. Each active website is billed separately at $4.99 USD/month.

Customization

Customize the chat widget’s position, color, and title. EnvisaSoft is the source of truth for these widget settings, so connected WordPress sites use the settings provided by EnvisaSoft.

Features

• Real-time visitor chat on public WordPress pages
• Connect EnvisaSoft without copying a Site ID during normal setup
• EnvisaSoft Inbox for receiving and replying to conversations
• Visitor name and email collection before chat
• Waiting queue and agent acceptance
• Agent display names
• Online and offline chat behavior
• Offline messages when agents are unavailable
• Chat widget position, color, and title customization
• Multiple websites with separate per-active-website billing
• 14-day free trial
• $4.99 USD/month per active website after the trial
• Disconnect the WordPress site without deleting the EnvisaSoft website

This plugin is provided by Author Elixir Inc. (EnvisaSoft). It is not affiliated with or endorsed by WordPress.org.

Configuration

Connect EnvisaSoft is the primary setup. Existing installations that already saved a Site ID continue to work and are shown as connected manually.

Disconnect removes the local connection and turns the widget off. It does not delete the website in EnvisaSoft. You can connect again later.

Widget appearance settings in WordPress are a starting point. Appearance saved in your EnvisaSoft dashboard continues to apply.

External Service

This plugin connects to the EnvisaSoft Live Chat service at:

https://chat.envisasoft.com

The service provides account connection (Connect EnvisaSoft), visitor sessions, conversations, message delivery, and live-chat functionality. The plugin loads this external script because the chat product is the EnvisaSoft service, not a chat engine inside WordPress:

https://chat.envisasoft.com/widget.js

Connect EnvisaSoft uses a secure authorization flow (OAuth with PKCE). WordPress sends this site’s public website address and the admin callback URL so EnvisaSoft can authorize the correct website. EnvisaSoft passwords are not stored in WordPress. No client secret is included in the plugin.

When the widget is active, visitor interaction with the chat may transmit information to EnvisaSoft, including chat messages and information necessary to maintain the visitor’s chat session and conversation.

Service: https://chat.envisasoft.com

Company: https://envisasoft.com

Privacy Policy: https://chat.envisasoft.com/privacy

Terms of Service: https://chat.envisasoft.com/terms

Help: https://chat.envisasoft.com/help

Privacy

This WordPress plugin does not create visitor accounts or store chat conversations in the WordPress database.

When an administrator uses Connect EnvisaSoft, EnvisaSoft may process:

• The public WordPress website address
• The WordPress admin callback URL used to return to Settings → Live Chat
• The EnvisaSoft account used to authorize the website
• The selected or created EnvisaSoft website name

When a visitor uses the chat widget, EnvisaSoft may process:

• Visitor name, if the visitor provides one
• Visitor email, if the visitor provides one
• Chat messages
• Conversation identifiers needed to continue the thread
• Current page URL and page title, when the widget sends them
• Technical information required for the chat connection (including a visitor session token stored in the visitor’s browser)

The plugin itself does not send analytics, telemetry, or unused tracking requests. External requests are limited to the documented EnvisaSoft chat service and, when an administrator connects or disconnects an account, the EnvisaSoft authorization endpoints.