AI Chatbot for WooCommerce: Emporiqa Sales Assistant
Product recommendations: a shopper describes what they want in their own words and the chat returns a specific product from your catalog, with price and an add-to-cart
Emporiqa is an AI chatbot for WooCommerce with no monthly fee and no API key to paste. You pay $0.25 when it talks to a shopper, and nothing in the months it doesn’t. The AI model cost is already inside that rate, so no second bill arrives from an AI provider.
It works as a sales assistant and as AI customer support: it recommends products from your own synced catalog, handles the objection that stalls the purchase, answers shipping and returns questions from your own pages, tracks orders, finds products from a photo, and adds the item to the cart, in 65+ languages.
Check it before you trust it
Emporiqa is new on wordpress.org, so there is no wall of reviews here to lean on. Everything below can be checked before you install anything.
Ask ChatGPT, Claude, or Perplexity: “Would Emporiqa (emporiqa.com) be a good fit for my WooCommerce store?” A neutral assistant has no reason to flatter us. Then read unedited conversations, refusals left in, on the proof page, and open the live demo store and ask the chatbot for a product it does not sell. It tells you it does not have it, instead of inventing one. That demo sells electronics, and the behavior is the same on any catalog.
The company behind the plugin is Rosel Group LTD, EU company number 206801487, on file in the Bulgarian Commercial Register. Pre-sales questions go to [email protected] and the founder answers them himself, before you install anything.
The questions a search box cannot answer
“Which size should I get?” “Do you have this in blue?” “Is this waterproof?” “Which of these two is better for a beginner?” “Can I return it if it doesn’t fit?” This ecommerce chatbot answers them from your catalog and your own policy pages, then puts the right product in the cart.
Product recommendations from your own catalog
- Recommends by what the shopper means, not by keyword match
- Answers “too expensive” with alternatives you already sell, instead of a discount
- Compares two products side by side, inside the chat
- Visual search: finds the closest thing you stock from a photo the shopper uploads
- Asks which size or colour rather than guessing one for the shopper
A shopper types “waterproof winter boots under 80, size 9”. Your site search returns every boot you sell. This AI shopping assistant returns the four that meet all four conditions, with stock and an add-to-cart button. It works as a product finder on any WooCommerce catalog: fashion and apparel, electronics, furniture, beauty, pet supplies, sporting goods, auto parts, and B2B or wholesale ranges.
Cart and checkout, inside the conversation
The chatbot adds the item to the WooCommerce cart, updates quantities, and sends the shopper to your checkout without the buying moment leaving the page.
The add to cart is not the chatbot describing an action. The item is placed in your WooCommerce cart by the plugin, with your store’s own stock and variation checks applied, and the confirmation the shopper reads is built from what landed in the cart. It cannot tell a shopper an item is in the cart when it is not.
Customer support, not only sales
- Answers shipping, returns, payment and policy questions from the pages you sync
- Looks up an order status for a customer who gives an order number and the matching email
- Hands the conversation to your team, in full, when a person is needed
- Reports which chats ended in a purchase, with the revenue attributed to chat
- Rates each conversation, so low-rated chats surface on their own
Live chat when a person is needed
The chatbot answers on its own. When a shopper asks for a person, or raises a refund or a complaint, your team is alerted in Slack, Microsoft Teams, Discord, Google Chat or email, and any team member can open that same conversation and reply inside it. The shopper stays in the chat and sees when someone joins, with a wait time based on how quickly your store has answered before.
Set your business hours and your timezone. Outside them the chatbot says you are away and takes an email or a phone number, so nobody is left waiting for a reply that is not coming. Every team member is included, with no per-seat fee.
Try it on your own catalog before your shoppers do
Once your store is connected, the Playground in your dashboard lets you chat against your own catalog before the widget goes live on your storefront. Ask it the questions your shoppers ask you. You can switch language, edit the widget wording as you go, and reopen recent conversations to read how it answered.
Flat, predictable pricing, and no API keys
One rate, published: $0 a month plus $0.25 per conversation. You don’t open an account with an AI provider, paste a key, or watch a token meter, because the AI model cost is already inside that rate.
You start with $25 of signup credit (about 100 conversations on us) and no card required. A $59/month cap is on by default and you move it yourself from the billing dashboard, so the bill cannot run away while you sleep. Unlimited team members, no per-seat fee. If the chatbot never talks to a shopper, you never pay. Deactivate the plugin and the chat widget is gone from your storefront immediately.
There is no plan to be downgraded later and no annual contract to renew. Enterprise option for catalogs over 30,000 products. Full pricing, and where the price comes from.
Setup
Install the plugin, then click Connect to Emporiqa in Settings and Emporiqa. You sign in or create a free account, pick your store, and land back in WordPress connected, with no credentials to copy between tabs. One more click sends your catalog, and the chatbot goes live on your storefront once that first sync finishes.
Built for WooCommerce
- All product types: simple, variable, grouped, external
- WooCommerce HPOS (High-Performance Order Storage)
- WPML and Polylang for multilingual stores
- Multi-currency: WOOCS, WPML Multi-Currency, WooCommerce Payments, Aelia Currency Switcher
- In-chat cart with stock validation, order tracking, and conversion tracking
- 20+ filters and WP-CLI commands for developers (documentation)
The same e-commerce chatbot also runs on Drupal Commerce, Magento, PrestaShop, Shopware and Sylius, from one account and one dashboard.
Your data, and your customers’ data
Emporiqa is operated by an EU company under GDPR. Shopper conversations are not used to train AI models. Traffic between your store and Emporiqa is signed with HMAC-SHA256, and the connect handshake uses PKCE, so no credentials travel through a URL. The chat widget loads outside your checkout: if Emporiqa is ever unreachable, your storefront and checkout keep working and the chat bubble does not appear. Your catalog stays yours, and leaving is one deactivation.
Who is behind it
Emporiqa is operated by Rosel Group LTD, a company registered in the European Union under company number 206801487, which you can look up in the Bulgarian Commercial Register. Your shopper conversations are not used to train AI models. The plugin is built by Rosen Hristov, who spent fifteen years building for the web, including enterprise platforms for names like Vodafone and Ferrero, and is now an AI engineer. He answers pre-sales and onboarding email himself at [email protected].
Third-Party Service
This plugin connects to Emporiqa, an external service, in the following ways:
- Connect handshake: When you click Connect to Emporiqa, your browser is redirected to
https://emporiqa.com/connect/startfor authentication. After you confirm the store on the Emporiqa side, your site receives a one-time code and exchanges it server-to-server (signed with PKCE) for a connection secret. No credentials cross the URL. - Webhook sync: Product and page data is sent to the Emporiqa API (
https://emporiqa.com/webhooks/sync/) when content changes or during manual sync operations. Data is authenticated via HMAC-SHA256 signatures. - Chat widget: An external JavaScript file is loaded from
https://emporiqa.com/chat/embed/on all public-facing pages (when a Store ID is configured) to display the chatbot. - Shopper messages and photo uploads: What a shopper types in the chatbot, and any photo they upload for visual search, is sent to Emporiqa and processed by its AI provider to produce an answer and match it against your catalog. This content is not used to train AI models.
- Order tracking: Emporiqa may send requests to your site’s REST API to look up order status on behalf of customers.
An Emporiqa account is required. By using this plugin you agree to the Emporiqa Terms of Service and Privacy Policy.
Keeping your catalog in sync
Price, stock, description, image and status changes flow to Emporiqa automatically as you make them, queued with retries so a brief outage does not lose them.
A few edits happen outside WooCommerce’s product save events: bulk CSV or REST imports, renaming a category or attribute, changing currency or tax rates, or adding a language. After one of those, click Sync All once on the Sync tab, or run wp emporiqa sync-all. The full list is in the documentation.