Easy Digital Downloads – Omnidesk Support

Easy to configure
Single Sign On with Omnidesk’s Remote Authentication lets your users submit tickets, check their progress and add their thoughts to the community forum without ever having to login to Omnidesk.

Just add the [edd_omnidesk] shortcode to your support page, enter your API login credentials in the Easy Digital Downloads Settings -> Extensions tab under “Omnidesk” and you are ready to go! If a user is logged in, when they access your support page, they will be automatically redirected to your Omnidesk landing page. If they are not logged in, it will load the support page, where you can include information about needing to be logged in.