CRMlytics – CRM & Customer Analytics

CRMlytics is a free CRM for WooCommerce that helps you improve customer retention and increase repeat sales by telling you things your order history already knows but you can’t see. Who is about to stop buying. Who is worth your next marketing dollar. How many orders to expect from each customer in the coming months.

Unlike other WooCommerce CRMs built around automation workflows, CRMlytics is an analytical CRM. It runs machine learning models on your store data to give you the customer intelligence you need to act before revenue walks out the door.

Your data stays on your server. There are no APIs, no syncing to a third party, and no monthly subscriptions for number crunching. It all runs right inside WordPress.

Why did you build this?

We built this because every WooCommerce CRM we found was operational. Email sequences, workflow builders, cart recovery. None of them told you who was about to leave or when a customer would order again. Knowing that is the difference between retaining a customer and losing them quietly to a competitor.

We wanted predictions that drive retention, not more automation, and we wanted them running on our own server.

What it does

Manages your contacts actively.
Add custom fields, log notes and calls, and send emails from a single profile view. Everything you know about a customer lives in one place, so nothing falls through the cracks when you follow up.

Logs manual activities.
Log notes, phone calls, manual emails, and feedback on any customer profile. Each entry appears in the customer timeline alongside orders and emails, giving you full context before reaching out.

Improves customer retention by catching who is leaving.
Every customer gets a health score based on their buying behavior. You see a live list of customers at risk of churning right now, so you can reach out and recover that revenue before they’re gone for good.

Increases sales by predicting future orders.
Machine learning estimates how many orders each customer will place in the next 30, 90, and 180 days. Stop spreading your marketing budget thin across your whole list and put it behind the customers the data says will buy.

Identifies your most valuable customers automatically.
Recency, Frequency, and Monetary scores are calculated for every customer without any manual work. You instantly see who your highest-value repeat buyers are and who is slipping toward inactivity before you lose them.

Targets the right people with precise segments.
Filter by total orders, average order value, health score, or purchase dates and save those filters as segments. More targeted campaigns mean less wasted spend and higher conversion on every send.

Keeps a full timeline so you never miss a touchpoint.
Every order change, email open, link click, store visit, note, and phone call appears in one timeline per customer. You always know the full history before you reach out, which makes every interaction more likely to convert.

Emails them directly without switching tools.
Send to individual customers, a segment, or a tagged group directly from the plugin. Clicks and engagement feed back into each customer’s timeline automatically, so your targeting keeps getting sharper.

Keeps your lists organized automatically.
The plugin auto-tags customers based on behavior as it changes, so your segments stay accurate without manual work. Spend less time on list management and more time acting on what the data tells you.

Learn how CRMlytics works before you install

How the machine learning works

CRMlytics runs real statistical models directly on your WooCommerce order history, not basic averages or static rules like “hasn’t bought in 90 days.” The predictions it generates are grounded in how your actual customers buy, which means the churn scores and order forecasts you act on are reliable enough to make real retention and revenue decisions with.

Because it runs entirely on your server, your customer data stays private and the number crunching costs you nothing.