Chat App Brasil is the most complete WhatsApp plugin for WooCommerce. Connect your store to WhatsApp and send automatic messages to your customers at every step of their journey — from new order to post-sale follow-up.

Messages are sent through the ChatApp Brasil platform, which connects to your store’s own WhatsApp number by QR code. A ChatApp Brasil account is required (paid service) — start with a free 7-day trial, no credit card. The plugin itself is free and has no locked features: everything below works with any ChatApp Brasil plan.

Free 7-day trial

No account yet? Click Start free 7-day trial in the plugin (or go to chatappbrasil.com), confirm your WhatsApp with a code and your account is created on the spot. No credit card. If you don’t subscribe, the trial account is paused at the end of the 7 days — your settings stay saved.

Why Chat App Brasil?

✅ WhatsApp + WooCommerce native — no complex setup
✅ Floating WhatsApp button with click tracking and full customization
✅ Abandoned cart recovery via WhatsApp — built-in capture (popup after add to cart + checkout phone), no extra plugin needed. CartBounty Free & Pro still supported
✅ Sell over WhatsApp with the AI — catalog, shipping quote and a cart link that opens the store’s checkout (with XMetric Whats)
✅ PIX via WhatsApp — automatic QR code (Mercado Pago & Asaas)
✅ Order tracking — Correios and Melhor Envio
✅ WooCommerce Subscriptions — renewal and cancellation notifications
✅ Back In Stock — notify customers when a product is available again
✅ HPOS compatible — WooCommerce 7.1+

Main Features

Automatic Order Notifications
Each WooCommerce status triggers a personalized message to the customer and
optionally to the administrator. Individual toggle per notification — message
is preserved even when deactivated. Supported statuses: new order, pending,
on-hold, processing, completed, cancelled, refunded, failed, order note,
custom statuses.

Payments Tab — Mercado Pago PIX
Automatic QR code and copy-and-paste code delivery. Two modes:
* Immediate: sends in real time
* Reminder: sends only if not paid after X minutes (cancels if paid before)
* PIX expired notification: alerts the customer when time expires

Payments Tab — Asaas PIX
Full integration with the Asaas gateway for PIX payments.
Same immediate/reminder options. QR code + copy-and-paste code.

Payments Tab — Asaas Boleto
Automatic delivery of the boleto link when an Asaas Boleto order is created.
Use %boleto_url% in the message to include the link.

Payments Tab — PIX Expired
Unified notification for Mercado Pago and Asaas when PIX expires without payment.
Configurable delay in minutes after PIX generation.

Tracking Tab — Correios, Melhor Envio or a typed code
Automatic notification when the order enters the chosen statuses (default: Completed) and a tracking code is available.
The code comes from what the store types on the order (with carrier and own link), WooCommerce Correios or Melhor Envio.
Tags: %tracking_code%, %tracking_url%

Abandoned Cart Recovery
Up to 3 follow-ups, configurable interval per step. The built-in capture saves the phone from an optional popup shown after add to cart, or from the checkout phone field (works with any theme: auto-detect or click to pick the field). Reminders carry a %cart_link% that reopens the cart with the phone already filled in. CartBounty Free or Pro keep working if you prefer them.
Tags: %billing_first_name%, %billing_name%, %billing_phone%, %cart_items%, %cart_count%, %cart_total%, %cart_date%, %cart_time%, %cart_link%, %cart_stop%, %cart_coupon%, %cart_coupon_value%
Independent toggle per follow-up.

Aftersales
Automatic message X hours after order completion.

Back In Stock
WhatsApp notification when a product returns to stock.

Easy Digital Downloads (EDD)
New order and completed order notifications for digital products.

Contact Form 7 / Caldera Forms
Messages triggered via contact forms with tag substitution, line breaks preserved.

Floating WhatsApp Button
Position, size (40-200px), horizontal and vertical offset (0-200px),
pulse effect, tooltip, pre-filled message, hide on mobile or desktop, hide on pages.

Click Counts
Button clicks today, in the last 7 days and in total (IP stored hashed, records deleted after 90 days).

Message Logs
Statistics cards (sent, errors, dedup), filters (errors only, deduplicated, type), search, expandable rows with order link,
resend of the message and bulk resend of what failed after an outage.

Private Order Notes
Automatic note on every WhatsApp send with status, number, and resend link.

Security
Configurable deduplication, per-minute limit with a queue, anti-ban spacing, sending-hours filter (outside the window
the message waits for the next allowed time), notice and e-mail when sending fails, API errors in friendly language.

HPOS Compatibility
Fully compatible with WooCommerce HPOS (7.1+).

Available Tags

Order

%id%, %order_key%, %order_date%, %order_time%, %order_link%, %order_status%,
%product%, %product_name%, %order_subtotal%, %order_shipping%, %order_total%,
%order_discount%, %currency%, %cust_note%, %shipping_method%,
%payment_method_title%, %payment_url%

Customer

%billing_first_name%, %billing_last_name%, %billing_email%, %billing_phone%,
%billing_city%, %billing_state%, %billing_address_1%

Shipping

%shipping_first_name%, %shipping_address_1%, %shipping_city%, %shipping_state%

Tracking

%tracking_code% — tracking code (Correios or Melhor Envio)
%tracking_url% — tracking link

Payments

%pix_code% — PIX copy-and-paste code (Mercado Pago or Asaas)
%boleto_url% — boleto link (Asaas)
%payment_url% — pending payment link

Other

%shop_name%, %note%
Spintax: {Hello|Hi|Hey} — random variation per send

External services

This plugin connects to the following external services. Nothing is sent before you configure the corresponding feature.

ChatApp Brasil (dashboard.chatappbrasil.com) — sends the WhatsApp messages. When a notification or a test is sent, the customer’s phone number, the message text and, when configured, an image URL are sent to the platform with your token. Terms · Privacy
ChatApp Brasil free trial (chatappbrasil.com) — only when an administrator clicks “Start free 7-day trial”, the store address (site URL) is passed in the link so the signup form comes pre-filled. Terms · Privacy
XMetric Whats (whats.xmetric.com.br, or the address you enter) — only when you choose XMetric Whats as the sending provider or turn on selling over WhatsApp: the same message data as above, plus the order/cart data needed to finish a sale started in the conversation. Service site: https://whats.xmetric.com.br
Melhor Envio (app.melhorenvio.com.br) — only when you enter a Melhor Envio token: the Melhor Envio shipment IDs of your orders are sent to fetch tracking codes. Service site: https://melhorenvio.com.br