

The assistant answering a vehicle fitment question with products from your catalog.
Carfitly adds an AI-powered parts assistant to your WooCommerce store. Shoppers describe their vehicle in plain language – “engine oil for a BMW 320d 2016” – or enter an OE part number, and receive product recommendations drawn exclusively from your own catalog, with your best sellers first.
[carfitly_chat] shortcode, or a fully embedded panel with [carfitly_chat mode="full"].Every conversation is stored locally in your own WordPress database – nothing is sent to Carfitly. The Conversations screen shows the full history and statistics, chat-assisted revenue (order value that followed a chat interaction in the last 30 days) and the lost-demand report – every question that found no matching product, grouped and counted, so you know what to stock next.
Everything above is fully functional in this free plugin — no locked features, no usage caps, no time limits.
Carfitly Pro is a separately distributed version for stores that want zero setup:
Pro is sold and delivered from carfitly.com; it is not required for anything this plugin does.
Carfitly connects to a third-party AI service to generate assistant replies. No data is transmitted anywhere until a site administrator selects a provider and enters their own API key.
For each chat message, the following data is sent to the AI provider selected by the administrator: the shopper’s message, recent messages of the same conversation, the store name, and short summaries (title, SKU, short description, price, categories, attributes, units sold) of up to 12 matching in-stock products. No customer accounts, order data or other personal data is transmitted.
Depending on the administrator’s configuration, requests are sent to exactly one of the following services, under that service’s terms:
This plugin does not connect to carfitly.com, Freemius, or any Carfitly server. The only external requests it makes are the AI requests described above, to the single provider chosen by the administrator.
The plugin sets one first-party cookie, cfy_assist (7-day lifetime), in the shopper’s browser when they click a recommended product in the chat. It is used only to attribute later orders to the assistant in the store’s own dashboard. It contains no personal data and is never sent to any external service.