BPAI Chat

BPAI Chat helps businesses connect with website visitors through AI-assisted live chat and centralized customer support.

Connect your WordPress website to BPAI in a few simple steps. Once connected, the BPAI chat widget becomes available to website visitors, allowing them to ask questions and contact your business.

BPAI combines AI-assisted customer conversations with human support, helping businesses manage customer enquiries from a single workspace.

Why Choose BPAI Chat?

AI-Assisted Customer Support

Help website visitors find information and receive assistance through the BPAI chat experience.

Live Chat and Human Support

Manage conversations and allow your team to assist customers when human attention is needed.

Easy WordPress Integration

Connect your website without manually configuring API keys, tenant IDs, inbox IDs or widget code.

Centralized Conversations

View and manage customer enquiries through the BPAI workspace.

Team Collaboration

Allow authorized team members to manage customer conversations using the features available in BPAI.

WooCommerce Compatible

Use BPAI Chat on WordPress websites with or without WooCommerce.

Simple Connection Management

Check your connection status, disconnect your website or request reconnection from the WordPress administration area.

Get Started in Minutes

1. Install and activate BPAI Chat.
2. Navigate to Settings > BPAI Chat.
3. Click Connect BPAI.
4. Review and accept the BPAI Terms of Service and Privacy Policy.
5. Open the verification email sent to the administrator.
6. Complete the email verification and any required authorization.
7. Return to WordPress and click Refresh Status.
8. Once connected, visit your website to test the chat widget.

BPAI automatically associates the website with the appropriate workspace through its secure connection process.

Existing BPAI administrators can authorize an existing workspace. New workspace requests are processed according to BPAI’s verification and approval requirements.

Eligible connections may be approved automatically, while others may require additional review.

Manage Your Conversations

After connecting your website, access your BPAI workspace at:

https://bpai.in/conversations

The BPAI workspace provides access to customer conversations and other available platform features.

The WordPress plugin handles website integration and connection management. Conversations, AI configuration, team management and other support tools are managed through BPAI.

Connection and Security

BPAI Chat uses a secure installation process to connect WordPress to the hosted BPAI service.

The plugin:

• Identifies the WordPress website.
• Starts the connection using the WordPress administrator.
• Requests administrator email verification.
• Associates the installation with an authorized BPAI workspace.
• Stores the installation credentials required for subsequent communication.
• Loads the chat widget after BPAI confirms the connection.

The plugin does not require administrators to manually enter a public Website Key, tenant ID, inbox ID or API credential.

Connection tokens are stored locally in WordPress and are used for authenticated communication with BPAI.

The plugin does not display these credentials to public website visitors.

Connection Status

BPAI Chat displays the current connection status in WordPress.

Pending Email

The connection is waiting for the administrator to complete email verification or authorization.

Pending Approval

The administrator’s email has been verified, and the connection is awaiting any required BPAI approval or provisioning.

Connected

BPAI has confirmed the installation connection, and the website can load the BPAI chat widget.

Disconnected

The installation is disconnected, and the connected customer chat widget is no longer loaded.

Use Refresh Status to check the latest connection state.

Disconnect and Reconnect

Administrators can disconnect BPAI Chat from the WordPress settings page.

Disconnecting:

• Stops loading the connected BPAI chat widget.
• Does not automatically delete the BPAI workspace.
• Does not delete existing customer conversations.
• Does not remove other communication channels connected to BPAI.

To reconnect, select Reconnect in WordPress.

BPAI requests authorization from the administrator associated with the existing installation.

After authorization, use Refresh Status to confirm the connection.

If installation credentials are missing or the administrator cannot be verified, contact BPAI support.

External Services

BPAI Chat connects WordPress websites to the hosted BPAI customer support platform operated by Brightpath AI.

This external service is necessary for:

• Administrator verification and authorization.
• Website connection and workspace management.
• Chat widget configuration.
• Customer messaging and conversations.
• AI-assisted customer support.
• Human support and team collaboration.
• Other BPAI platform features enabled for the connected workspace.

Information Sent During Connection

When an authorized WordPress administrator selects Connect BPAI, the plugin sends the following information to the BPAI service:

• Website URL.
• Website name.
• Administrator email address.
• Administrator display name.
• WordPress version.
• BPAI Chat plugin version.
• Whether WooCommerce is active.
• WordPress administration callback URL.

This information is used to initiate and manage the requested BPAI connection.

Connection Credentials and Status Requests

After the connection process begins, the plugin communicates with BPAI using its installation identifier and connection token.

These credentials are used when:

• Checking connection status.
• Disconnecting the website.
• Requesting reconnection.
• Resolving the connected installation.

The connection token is stored locally and is not intended for public display.

External Chat Widget

Once BPAI confirms the website connection, the plugin loads the hosted BPAI chat widget.

Widget JavaScript:

https://bpai.in/api/widget/v2/loader.js

The widget provides the client-side interface through which visitors communicate with the connected BPAI workspace.

The widget is loaded only when the installation is connected.

Pending and disconnected installations do not load the connected customer chat widget.

The hosted widget is part of the BPAI customer support service. It is not used to install or update the WordPress plugin.

Visitor Information

When visitors use the chat widget, the information they voluntarily submit is transmitted to BPAI to provide customer support.

This may include:

• Chat messages.
• Contact details supplied by visitors.
• Information shared during customer enquiries.

Depending on the widget configuration and visitor interactions, BPAI may also process technical and contextual information necessary to operate the service, including:

• Current page URL.
• Browser information.
• Session information.
• Message timestamps.

Website administrators should inform visitors about their use of BPAI and update their website privacy disclosures where required.

BPAI Website: https://bpai.in/

Terms of Service: https://bpai.in/terms

Privacy Policy: https://bpai.in/privacy

Development Source

BPAI Chat includes human-readable source code for its PHP, JavaScript and CSS components.

The WordPress administration JavaScript source is available in the plugin at:

assets/js/admin-interactions.js

The administration CSS source files are available at:

assets/css/

No separate build process is required for these source files.