BotBee Webhook Automation for WooCommerce

BotBee FlowBridge is an enterprise-grade WooCommerce webhook and automation engine. Connect your store to any external system — WhatsApp, CRM, AI agents, ERP, marketing tools — using powerful, configurable webhooks with conditions, delays, retries, and a complete delivery log.

Key Features:

Webhook Engine

• WooCommerce order events: created, processing, completed, cancelled, refunded, failed, on-hold, updated, notes added
• Payment events: payment complete, payment failed, COD order placed
• Customer events: registered, updated, deleted, first purchase
• Abandoned cart events (multi-stage)
• Shipment tracking event: order.shipped fires when tracking info is added to an order
• Review request event: review.request fires when a review invitation is scheduled
• Per-webhook: custom URL, HTTP method (POST/GET/PUT/PATCH), custom headers, secret token
• HMAC SHA256 signature on every delivery (X-BotBee-Signature: sha256=HASH)
• JSON payload templates with {{variable.path}} placeholders
• Conditions engine: filter by payment method, order total, country, SKU, customer role, and more
• Per-webhook delay (0 to any seconds)
• Configurable retry system with custom retry intervals

Async Queue System

• Every webhook is queued and delivered asynchronously — never slows down checkout
• Queue processes every minute via WP-Cron
• Automatic retry on failure

Advanced Abandoned Cart System

• Tracks both logged-in users and guests (via session/email/phone capture)
• Configurable multi-stage abandonment timing — any number of stages, any time in minutes
• Generates secure one-click recovery URLs to restore cart
• Events fire per-stage: abandoned_cart.created, abandoned_cart.stage_2, abandoned_cart.stage_3, …
• Marks cart as recovered automatically when an order is placed
• Auto-expires carts after a configurable number of days
• Full admin view with customer email, phone, cart total, stage, and recovery URL

Shipment Tracking

• Add tracking info directly from the WooCommerce order screen (tracking number, carrier, date, notes)
• Supports 18 major carriers including FedEx, UPS, DHL, USPS, Aramex, Blue Dart, and more
• “Mark as Shipped” option sets the order to a custom Shipped status
• order.shipped webhook fires automatically with full tracking payload
• Shipping analytics dashboard: total shipments, tracking coverage, average fulfilment time, carrier breakdown

Review Requests

• After a configurable number of days from a chosen order status, a review.request webhook fires
• Webhook payload includes a one-time secure review link
• Customer clicks the link and lands on a branded review page with star ratings for each product
• Ratings and comments are submitted directly to WooCommerce product reviews
• Token is generated immediately when the order reaches the trigger status — URL visible in admin right away
• Review Requests admin page: view all scheduled, sent, and completed requests with copy-to-clipboard links

Delivery Logs

• Complete log of every webhook delivery: request payload, response body, HTTP status, duration
• Filter by status and event type
• Manual resend button per log entry
• Configurable log retention with auto-cleanup

Test Center

• Send sample payloads to any URL directly from the admin
• Live payload preview per event type
• See real HTTP response code and body

WordPress.org Ready

• GPL-2.0+ licensed — no proprietary code
• HPOS (High-Performance Order Storage) compatible
• WooCommerce Blocks Checkout compatible
• Follows WordPress Coding Standards

Use cases include WhatsApp automation, CRM sync, AI agents, ERP integration, Google Sheets, COD confirmation flows, shipment notifications, post-purchase review collection, and internal workflow automation.