When you sell products on backorder, WooCommerce lets the stock go below zero, but it does not keep a list of what you still owe to each customer. Backorder Desk does.

Every time WooCommerce reduces the stock of an order line below zero, Backorder Desk records the units that went on backorder. Your team gets one queue with every line still waiting for goods: the order, the customer, how many units are missing and for how long.

When the goods arrive and you ship part of them, you record a partial fulfilment with its delivery note. The queue updates, and the full history of every line stays available.

What it does

Automatic capture: backordered units are detected from WooCommerce’s own stock movements, including variations whose stock is managed on the parent product.
One queue: waiting and partially fulfilled lines, with customer, quantities and waiting time. Search by SKU or product.
Partial fulfilments: record how many units you shipped and a reference (delivery note, tracking number). Undo a fulfilment recorded by mistake.
Checks when something changes: if an order is refunded, edited, cancelled or completed outside the queue, the line is closed or flagged for review instead of guessing. Quantities are never invented.
Manual tracking: track lines of imported orders, or orders where WooCommerce did not reduce the stock.
Order screen box: see what is still owed directly on the order.
Complete history: every change is recorded with who, when and why. Mistakes are fixed with new entries, never by deleting history.

What it does not do

Backorder Desk never changes your stock, totals, order status or refunds. WooCommerce stays in charge of all of them; Backorder Desk only keeps track of what is still owed and how it was resolved.

Compatibility

Works with High-Performance Order Storage (HPOS) and with the classic order storage.
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