ARLing Shopping Assistant for WooCommerce

Add an AI chatbot to your WooCommerce store that answers shoppers’ questions from your own product catalogue and links the matching products. You switch it on inside WordPress in about a minute: no account on another website, no API key, no credit card, and 100 conversations a month are free.

Shoppers ask in their own words (“do you have a waterproof jacket under 80 euros?”) and the assistant answers only from your products, with up to three matching products, their price and a link. You can talk to it on the settings page as soon as it is ready, before any shopper sees it.

What happens after you activate it

1. The setup screen opens. Your contact e-mail is filled in; you read what will be sent, tick the consent box and click Connect.
2. The assistant reads your public product list (the WooCommerce Store API your shop already serves). For a few hundred products this usually takes under a minute, and the page updates by itself.
3. When it is ready, the chat opens right on the settings page with example questions built from your own categories and products, and the chat bubble appears on your shop.

If something stops it from reading your products (a firewall, password protection, a coming soon page, a switched off REST API, a shop with no products), the settings page says what it was and how to fix it, and has a Try again button. Shoppers do not see the bubble until it works.

What it does

• Adds a chat bubble to your storefront that answers shopping questions from your product catalogue.
• Shows up to three matching products, with price and a link, next to each answer.
• Answers in Slovak, Czech, English and German. On a site in another language it answers each shopper in the language they write in.
• Reads your products again automatically once a day.
• Optional gift finder: a second button in the chat asks three questions (for whom, what budget, what interests) and suggests up to five gifts from your own catalogue, each with one short reason. Off until you switch it on.
• Does not store conversation content: only anonymous daily counters (number of conversations, number of product clicks) are kept, to enforce the monthly limit.
• Nothing loads on your storefront until you explicitly connect your store from the settings page.

What it does not do

• It does not add products to the cart, place orders, apply coupons or look up orders. It answers and links to the product page.
• It is not a live chat with a person.
• It cannot work on a local or staging copy that is not reachable from the internet (for example localhost, *.local, *.test or WordPress Playground), because the service reads your product list over the internet. The setup screen tells you before you connect.

Pricing

• Free: 100 conversations a month, no card, no time limit.
• Starter: 19 EUR a month for up to 1,000 conversations.
• Pro: 39 EUR a month for up to 3,000 conversations.

A conversation is one shopper’s chat in one browser tab within 24 hours, however many questions it has. The settings page shows how many you have used, and WordPress warns you at 80 % and 100 %. When the limit is reached, the chat tells new shoppers the assistant is resting and points them to your contact page, until the count starts again on the first day of the month or you move to a larger plan. The free plan never charges anything. Paid plans are paid through Stripe and renew monthly until you cancel them.

Setup guide and live demo: https://arling.sk/asistent/woocommerce/en/

External services

This plugin relies on the ARLing Shopping Assistant service to work. Provider: ARLing s. r. o., Bratislava, Slovakia (https://arling.sk). API and widget address: https://arling-asistent.arling.workers.dev (hosted on Cloudflare Workers).

When you click “Connect” on the settings page (only after ticking the consent checkbox), and again only if you click “Try again” after a failed setup, this plugin sends to the ARLing Shopping Assistant API:

• Your store’s public WooCommerce Store API product list URL (for example https://your-site/wp-json/wc/store/v1/products?per_page=100, or the ?rest_route= form on sites with plain permalinks), which is data your store already serves publicly to any visitor’s browser.
• Your site’s domain name.
• The contact e-mail address you enter on that screen.

No customer data and no order data is ever sent. Nothing is sent before you connect.

While connected:

• The plugin asks the service for your assistant’s status (GET /v1/tenants/{id}/status: whether it is ready, why a setup failed, plan and conversations used this month) when you open the settings page, and through WP-Cron at most twice a day, so it can warn you before the free limit runs out. The request carries only your assistant’s id. Deactivating the plugin stops the twice-daily check.
• The widget script is loaded from ARLing’s servers (https://arling-asistent.arling.workers.dev/widget.js, or a self-hosted URL if you use the arling_asistent_widget_endpoint filter) on the storefront pages you choose, and on the plugin’s own settings page for the “Try it now” preview.
• When a shopper (or you, in the preview) uses the chat, the question and the answer are sent to and processed by this same service to generate a reply; the service does not store that conversation content, only daily aggregate counters used to enforce your plan’s monthly limit.

Upgrading: the upgrade buttons on the settings page link to Stripe Checkout (a payment page hosted by Stripe, https://stripe.com), with your assistant’s id attached so your plan updates automatically after a successful payment. The “Manage or cancel your subscription” link opens the Stripe customer portal. No payment details ever pass through this plugin or through ARLing’s own servers.

Use of this service is subject to ARLing’s:

• Terms of Service: https://arling.sk/podmienky/
• Privacy Policy: https://arling.sk/gdpr/ and https://arling.sk/privacy/
• Data Processing Agreement (GDPR Art. 28): https://arling.sk/asistent/#gdpr

You can disconnect at any time from the settings page, which immediately stops the widget from loading on your site. Disconnecting does not automatically delete data already held by ARLing; contact [email protected] or use the Data Processing Agreement contact to request deletion.