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1 Support Ticket
User can submit support ticket from the front end and admin can answer ticket from the backend.

2 E-mail notifications
System send email notifications when any event created in the support ticket like any replay added.

3 Restricted access
User will see his own tickets and admin will see all tickets created on the system.

4 Multiple category
From admin panel wordpress admin can create ticket category so that

5 Unlimited Tickets
User can create unlimited tickets and admin can create unlimited admin and all can answer the ticket