Agenized for WooCommerce

Agenized for WooCommerce connects your WooCommerce store to Agenized so you can add an AI sales and support agent to your storefront.

This is not just a chatbot for answering FAQs. Agenized is built for conversational commerce, helping merchants recreate the in-store sales experience online by guiding shoppers, answering questions, taking real store actions, and using Proactive Messages at the right time.

Most WooCommerce AI tools stop at simple chat. They answer questions, wait for the customer to open the widget, and return generic text replies. Agenized goes further.

With Agenized, your AI agents can use store knowledge, take real WooCommerce actions, and use Proactive Messages based on what shoppers are viewing, how long they stay, and what they add to cart. You can learn more on our WooCommerce page.

Why use Agenized?

In a physical store, a good sales assistant helps customers choose, removes doubt, answers questions, and suggests the right products. That guidance is often missing online.

Agenized is designed to bring that kind of guided shopping experience to WooCommerce.

Features

This plugin acts as the bridge between your WordPress and WooCommerce store and your Agenized account. It lets you:

• Securely connect your store to Agenized with OAuth
• Choose which Agenized channel powers the chat widget on your storefront
• Connect WooCommerce so agents can use catalog and store actions
• Add sitemap content so agents can use your website pages as a knowledge source
• Embed the Agenized chat widget on your site

The plugin connects your WordPress store to Agenized, while agent behavior, Actions, Proactive Messages, safety settings, and handoff workflows are managed in your Agenized dashboard.

Knowledge and training

Agenized agents can be trained with:

• Product catalog data
• FAQs
• Policies
• URLs
• Documents
• Store data
• Safety rules and permissions

This gives each agent the context it needs to work inside your store and stay aligned with your brand and policies.

You can usually connect your store, configure the widget, and have Agenized live on your site in around 5 minutes.

To get the best results, we recommend spending some time training your agent with relevant information, reviewing conversations, and making corrections over time. This helps the agent become more accurate, more helpful, and better aligned with your business.

WooCommerce Actions

Available Actions depend on how your agent is configured and which WooCommerce features or extensions your store uses.

Depending on your setup, Agenized agents can support Actions such as:

• Search products
• Retrieve product details such as price, stock, and specifications
• Look up orders
• Get order tracking information
• Resend order confirmation emails
• Add notes to orders
• Cancel orders
• Refund orders
• Create coupons
• Create orders and generate a ready-to-pay checkout link
• Show payment gateways
• Show shipping zones
• Show shipping methods

Bookings and subscriptions support

Agenized also supports stores using:

• WooCommerce Subscriptions
• WooCommerce Bookings

This allows agents to assist with subscription and booking-related workflows, including Actions such as:

• Get subscription details by ID
• Retrieve subscriptions related to an order
• Explain recurring charges and renewals
• Get order bookings
• Check booking availability

Proactive Messages

Agenized agents do not have to wait for the customer to open the chat.

They can send relevant Proactive Messages based on shopper behavior, such as:

• Pages viewed
• Time spent on page
• Cart activity

This makes it possible to offer timely help, suggest products, reduce hesitation, and support upsells in a way that feels more like a real store interaction.

Rich UI inside the shopping experience

With Widget Builder, answers and Actions can be displayed in rich UI components instead of only plain text replies. This helps the experience feel like part of the store rather than a disconnected chatbot.

Human handoff when needed

If the agent cannot confidently resolve a conversation, it can hand the chat off to your team’s inbox.

The handoff includes the conversation context, customer details, and intent, so your team can continue from the real issue instead of asking the customer to explain everything again.

Available across channels

Agenized is not limited to the website widget. The same approach can also be used across channels such as:

• Messenger
• Instagram
• WhatsApp
• Gmail
• Outlook
• Custom email

Requirements

• WordPress with WooCommerce installed and active
• An Agenized account
• Optional: WooCommerce Subscriptions and WooCommerce Bookings for subscription and booking-related workflows

Getting started

1. Install and activate the plugin
2. Create an account at Sign up or access your existing account at Sign in
3. Connect your WooCommerce store to Agenized with OAuth
4. Choose the Agenized channel for your storefront widget
5. Configure your agent, Actions, Proactive Messages, and handoff rules in the Agenized dashboard
6. Launch the widget on your site

If you need help getting started, visit our Documentation.

Free to get started

You can get started with Agenized and this plugin for free.

Create an account, connect your WooCommerce store, and start testing until you use your free conversations. You can learn more about plans on our Pricing page.

Agenized for WooCommerce helps you move beyond passive chat by combining product knowledge, store Actions, Proactive Messages, and human handoff in one connected storefront experience.